Maintenance Operative

A Maintenance Operative to support the Resident Managers and Property Team in delivering the best experience for our Residents by completing planned, preventative, and reactive maintenance activities. The development is a residential building of nearly 347 units. The practical completion of the scheme is divided into three phases and the Maintenance Operative will have an important role in supporting the Resident Manager in mobilising the building in all three phases and assist if defect management and initial snagging.

• Assist with flat turn arounds and undertake redecorating rooms and communal areas after the first 12 months of mobilisation of the scheme (some weekend work required)
• Adherence to Health & Safety policy ensuring that Risk Assessments and Method Statements are obtained/maintained, and that safe systems of work are followed, inc Permit to Work
• Provide support for electrical/plumbing repairs throughout the property
• Undertake pre-move in checks and flat inspections and recording of same. Complete all resultant actions in a timely manner
• Undertake regular building patrols around the common areas and flats to identify any maintenance requirements or Health and Safety risks, and complete all resultant actions in accordance to the core operating procedures
• Proactively find ways to help residents maintain and take care of their apartments, giving guide and assistance where required
• Contribute to customer satisfaction with the brand
• Undertake scheduled flat inspections during a resident's stay and recording of same. Complete all resultant actions in a timely manner
• Contribute and support the growth of team culture, working in line with the brand values and encouraging others to do the same
• Assist with keeping record, logs and monitoring any maintenance issues that may arise within the property
• Support in monitoring compliance with Planned and Reactive Maintenance procedures, such that buildings are safe for both our Residents and our Employees
• Share responsibility for the regular Health & Safety checks in the building including fire alarms and emergency lighting checks
• Takes responsibility for delivering against own objectives and encourages others to do the same
• Assist with the general upkeep of the property (cleaning, waste management, external landscaping, etc.)
• Support new members of the team, providing a warm welcome and supporting their development by answering questions and offering guidance
• Assisting with management of third-party contractors to ensure completion of work and adherence to site health and safety procedures
• Assist with the day-to-day management of reactive and preventative maintenance
• Adhere to our operating processes, business systems and standards
• Exercise initiative in responding to maintenance issues, liaising effectively with Resident Managers and other colleagues
• Attend and constructively contribute to team meetings, sharing knowledge, developing and supporting new ideas and improved processes
• Fosters a working environment that promotes diversity and equality

The right candidate must have ability to work weekends and public holidays. The shift pattern is based on a 40-hour week, primarily as a Mon-Fri role however during turn arounds or if business requires then including Saturdays and Sundays with days off in the week.

• Transparent, honest and consistent approach, holds themselves and others to account on issues of integrity and fairness
• Basic level skills in business operating systems including Microsoft Office
• IOSH qualifications
• Communicate effectively and courteously, whether face to face, via telephone or in writing, with Residents and colleagues, clearly understanding and responding to their needs
• Qualified to 18th edition level (IEE Wiring Regulations)
• Ability to work weekends and public holidays
• Previous experience of working with large plant
• Experience of working in the private residential sector
• Qualified to NVQ level 2 in plumbing maintenance
• 3-year domestic plumbing/electrical/carpentry/building or general maintenance experience
• Ability to work independently and with minimal supervision when carrying out day-to-day responsibilities
• Demonstrable experience of effective communication both orally and in writing