Leasing Consultant

Description

• Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner.
• Maintains a lease closing ratio at a level appropriate for the property and submarket.
• Inventories office supplies on periodic basis. Reports needs to Community Manager.
• Conducts all business in accordance with Thrive policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Complete all lease paperwork including related addenda and accepts rents and deposits.
• Performs duties under pressure and meets deadlines in a timely manner.
• Performs any additional duties assigned by Leasing Manager, Assistant Manager, Community Manager or Regional Manager.
• Posts regularly on online advertising sites such as Craigslist and Weblisters as instructed.
• Completes Guest Card information form on all prospects, sends thank-you notes and performs follow- up.
• Correctly completes all lease applications, assists with application verification and notifies prospective residents of results.
• Organizes and files appropriate reports, leases and paperwork.
• Attends property and Thrive trainings and meetings as requested.
• Inspects models and market ready vacancies daily to ensure cleanliness. Performs cleaning and staging as needed.
• Sets out A-Boards and balloons at property entrances daily.
• Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Inspects move-outs and vacancies.
• Maintains a professional yet friendly atmosphere in the leasing office and other areas where prospective residents and residents meet.
• Maintains awareness of local market conditions and trends. Contributes ideas to the manager for marketing property and for improving resident satisfaction.
• Responds to inquiries in the Customer Relationship Management (CRM) system in accordance with Thrive expectations.
• Answers incoming phone calls and handles each call accordingly, whether it is a prospect call, irate resident, service request, etc. Transfers calls to assistant manager or Community Manager when appropriate.
• Greets prospective residents, qualifies, determines needs and preferences, professionally presents community and specific apartments while communicating features and benefits.

Requirements

• Proficient in Microsoft Word, Outlook and Excel.
• Ability to work in a fast-paced and customer service-oriented environment.
• Works well both as part of a team and independently.
• Takes instructions and feedback from supervisors and is able to follow direction, learn and grow with a positive attitude.
• Excellent customer service, sales and closing skills.
• Occasional need to bend/stoop/squat, climb stairs, push or pull, and reach above shoulder (cleaning up litter, putting out advertisement sandwich boards, put out balloons, open doors, pick up and move items)
• Yardi/CRM and Onsite experience preferred.
• Ability to de-escalate conflict and remain calm and courteous at all times.
• Strong time management, organizational and prioritization skills.
• Ability to lift/move/push/pull up to 25 lbs on occasion, frequent need to lift/push/pull up to 20 lbs
• National Apartment Leasing Professional (NALP)preferred.
• Phencyclidine ("PCP")
• Respects and understands diverse cultural and socio-economic backgrounds.
• Strong attention sales and marketing.
• Amphetamines including Methamphetamine
• Opiates including Codeine and Morphine
• Understanding of industry terms and their meaning.
• Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws.
• Abilities to get involved on company committees (Event Planning, HR Advisory Council, Safety, and more!)
• Leasing experience in multi-family housing preferred.
• Ability to read, write, speak and comprehend English using correct grammar and punctuation.
• Constant need to type, write, & grasp (working at a computer and answering phones)
• Specific and thorough in communication with residents, vendors, subordinates, support departments, ownership and leadership.
• Communicates effectively, builds trust, and addresses community challenges with cultural awareness and equity.
• This position requires the ability to stand and walk or sit alternatively depending on the specific needs of the day. Estimated 70% of time is spent on feet and 30% spent sitting at desk.
• Cocaine Metabolites
• Customer service experience strongly desired.

Benefits

• Parking & Transit Commuter Benefits
• 32 Paid Days off Per Year (PTO, Paid Holidays, Paid Personal Day, Paid Day of Service, Paid Birthday)
• Annual professional development reimbursement
• Fully covered life insurance policy for associates with supplemental life insurance options
• Training opportunities and career progression/growth plans
• Employer matched 401k retirement plan
• Leasing & Renewal Commission eligible
• Fully covered Long-term disability insurance for associates
• Company-wide parties and events
• 24/7 Everyday Assistance Program (EAP)
• Pet Insurance discounts
• Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance
• Bonus Potential
• $0 premium medical, dental, and vision insurance effective 1st of the month following your start date

Training + Development

Interview process

Visa Sponsorship

Security clearance