Description

The Service Advisor role is responsible for facilitating service operations in the Center, ensuring manpower and facilities meet targets for customer satisfaction, retention, and productivity while adhering to the company’s vision, mission, values, and standard operating procedures. Key responsibilities include achieving operational targets through business planning, delivering a Guest‑First mindset, and complying with safety, welfare, integrity, and branding policies.

Major activities involve pre‑acceptance vehicle inspections, coordinating repairs with the Chief Technician, communicating estimates and progress to customers, following up on parts with the Parts Department, and conducting post‑service follow‑up on complaints. The role also monitors data entry for productivity analysis and ensures quality control compliance to maintain the brand’s integrity.

• Facilitate service operations to meet targets for customer satisfaction, retention, and productivity.
• Define and prepare business plans to achieve operational targets.
• Deliver service with a Guest‑First mindset and follow Jameel Service Advisor standards.
• Implement safety, welfare, integrity, and branding policies.
• Perform pre‑acceptance vehicle inspections, record results, and confirm condition with customers.
• Coordinate with the Chief Technician for diagnostics, repair assignments, and final inspections.
• Communicate repair estimates, costs, and delivery times clearly to customers.
• Update customers on repair progress and obtain approval for additional parts.
• Support a “Guest Centric” and “Fix‑It‑Right” approach to ensure high‑quality after‑sales service.
• Liaise with the Parts Department to secure spare parts and ensure timely vehicle delivery.
• Conduct post‑service follow‑up on complaints and report issues to the Workshop Floor Manager.
• Monitor Job Controller data entry and analyze productivity metrics.
• Ensure the Chief Technician complies with quality‑control policies to protect brand integrity.
• Apply time‑management, monitoring, active learning, stress tolerance, and interpersonal skills daily.
• Utilize computer applications for worksheets, word processing, presentations, and database management.

Requirements

Candidates must hold a minimum bachelor’s degree, have at least five years of experience in the service area, and possess automotive and technical knowledge. Required skills include time management, monitoring, active learning, stress tolerance, interpersonal and communication abilities, and proficiency with computer applications. The position requires English/Arabic proficiency, Service Advisor Level 2 certification, and alignment with competencies such as accountability, customer focus, and collaboration.

• Demonstrate automotive and technical knowledge for pre‑diagnostic questioning and troubleshooting.
• Hold Service Advisor Level 2 certification.
• Possess a bachelor’s degree and at least five years of service‑area experience.

Benefits

Abdul Latif Jameel offers an international footprint and a culture built on respect, innovation, pioneering spirit, and empowerment, providing exciting opportunities worldwide and a supportive environment where ideas blossom and people thrive.

Training + Development

Interview process

Visa Sponsorship

Security clearance