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End User Experience Technician
Arbor Homes
Provide desktop and network support in the Louisville, KY area for Sales offices, with a focus on exceptional customer service and strong technical skills.
21d ago
Entry-level, Junior (1-3 years)
Full Time
Louisville, KY
Office Full-Time
Company Size
- Employees
Service Specialisms
Construction services
Project Management
Property Development
Design
General Contractor
Sector Specialisms
Residential
Custom Home Building
New Construction Homes
Affordable Homes
Role
What you would be doing
equipment distribution
inventory management
security assurance
process improvement
device troubleshooting
collaborative support
- Distributes new and replacement equipment for onboarding and tech refresh for employees
- Monitor, manage, configure and deploy spares equipment, staying abreast of inventory required minimum quantities and requesting stock be ordered to replenish.
- Brings ideas to add efficiencies and process improvements to role.
- Be on the leading edge of ensuring our company is meeting all necessary security requirements, adherence to policies and procedures.
- Conduct next day follow up on resolved tickets
- Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technology needs
- Provide an exceptional customer service experience in a positive manner
- Ask open ended, qualifying questions to identify and resolve internal customer’s needs as an entry level, “Tier 1/2” technician
- Troubleshoots, repairs, or replaces equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.
- Be diligent in creating tickets for walk ups to track volume and types of issues handled.
- Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.
- Work collaboratively with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.
What you bring
certifications
communication
customer service
end user
comptia a+
microsoft
- Education, experience, or certifications in a technical capacity
- Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system
- Customer service experience in a fast-paced environment while juggling several tasks at one time
- Exceptional communication skills
- Willingness and eagerness to grow and learn and loves helping others
- Able to gather information, triage, obtain screenshots, ask questions, and create tick
- Familiarity with the following technology:
- Be a clear and positive communicator at all times
- Minimum 2 years in supporting end user technologies
- Must have experience providing stellar customer service
- Comptia A+ and Network + certifications preferred
- Microsoft certifications or coursework completed is a plus
- Ability to execute and deliver results within the confines of an existing process
- Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.
- Support for Sales models in the Louisville area. There will be some travel required to Ohio and Indiana as well. (Approximately 15% of the role. Travel is compensated).
- Exposure to executive leadership
- 4 weeks of Paid Time Off!
- Team outings and company-sponsored volunteer events
- Opportunity to work with the largest new home builders in Indianapolis
- Advancement opportunities
- Base salary + bonus opportunities
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- criminal background checks may be conducted
Company
Overview
1994 Founded
Year of establishment
The company was established in 1994, marking the beginning of its mission to make home ownership achievable for Midwest families.
21,000 Homes
Total homes delivered
Since its inception, the company has delivered over 21,000 new homes across Indiana, Kentucky, and Ohio, showcasing its significant impact on the housing market.
6-8 Months
Build timeline
The company is known for its fast build timelines, typically completing projects in just 6-8 months, which is a notable advantage in the construction industry.
- Began with a mission to make home ownership achievable for Midwest families.
- Joined Berkshire Hathaway's Clayton Properties Group and expanded into Kentucky and Ohio through strategic acquisitions.
- Offers a series like budget-conscious, luxury-tier, ranch, and low-maintenance homes.
- Typical projects include multi-story and ranch homes in communities such as Columbus, Cincinnati, Louisville, and Indianapolis metros.
- Specializes in residential construction with series tailored to first-time buyers, move-up families, and low-maintenance lifestyles.
- Known for in-house design portals and included features often considered extra with other builders.
- Provides financing support, homeowner portals, and warranty-backed quality control throughout construction.
- Operates a higher-end Silverthorne line and Destination series offering HOA-maintained homes with single-level layouts.
4 Years
Consecutive Top Workplace
Recognized as a Top Workplace in Indiana for four consecutive years, showcasing commitment to employee satisfaction and workplace excellence.
$100,000+
In donations to local food banks
Donated over $100,000 to support communities during COVID-19 by aiding local food banks.
- Our company culture is centered on family, community, and opportunity.
25% Energy Efficiency
Average Homes vs. New Builds
Average homes achieve superior energy efficiency compared to standard new construction methods.
30% Recycled Content
Owens Corning Insulation
Utilizes Owens Corning EcoTouch insulation containing significant post-consumer recycled material.
- Stick-frame construction with advanced air sealing and multiple energy-efficiency inspections
- Install Puron HVAC systems with non-ozone-depleting refrigerant and digital thermostats
- Include efficient water and lighting systems: Moen flow-optimized faucets and compact fluorescent lighting
- No publicly available information on DEI strategy or gender statistics
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