A public transportation provider delivering integrated transit services to communities.
Supervises communications dispatch staff and manages police dispatch operations.
1 months ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Vancouver, British Columbia, Canada
Hybrid
Company Size
6,600 Employees
Service Specialisms
Transportation Services
Engineering
Consulting
Design
Project Management
Infrastructure Development
Maintenance Services
Sector Specialisms
Transportation
Infrastructure
Transit
Road Network Management
Bridge Maintenance
Transit Security
Cycling Infrastructure
Pedestrian Infrastructure
Role
Description
staff supervision
operational training
cad review
dispatch operations
performance coaching
shift scheduling
Supervise and guide staff, conduct operational training, and manage short-term schedules to maintain proper staffing levels and review CAD calls for compliance with protocol including CPIC entries to ensure CPIC policies are being adhere to
Perform the full range of Communications Dispatcher duties, including call taking, Info Desk Operations, and police dispatch and maintain situational awareness
Evaluate staff performance, provide coaching and mentoring, and implement a positive team environment
Schedule rotates between a block of days and afternoon shifts on a 4 days on / 4 days off rotation, providing consistent time off every four days.
Requirements
security clearance
cad
rms
moc
grade 12
team leader
Must qualify for criminal records security clearance (fingerprinting is required)
Knowledge of 10-code systems, and police database systems
Up to three years in a police-like dispatch environment, with at least two years as a Communication Operator
Grade 12 graduation
Familiarity with the Criminal Code of Canada, Motor Vehicle Act, Transit Conduct and Safety Regulations, and other relevant statues
Proficient with all police operating systems: Computerized Aid Dispatch (CAD), RMS (Records Management System) and 87-77-77 (Web Ex – texting platform), CPIC and Motorola Radio System (MOC)
Up to six months in a Team Leader role to develop leadership skills, learn TransLink operations, and become proficient in technical systems and codes
Benefits
Full-Time, 35-hour paid work week
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must obtain criminal records security clearance with fingerprinting
must obtain or maintain enhanced security clearance
Company
Overview
A cornerstone of public transportation in the region, offering bus, SkyTrain, ferry, and SeaBus services.
With a mission to connect communities, serves millions of people each year with diverse transit options.
Established to address growing demand for efficient, eco-friendly, and accessible transportation in urban areas.
Ongoing investment in infrastructure and technology, ensuring a seamless experience for riders and boosting operational efficiency.
Known for delivering large-scale projects like rapid transit expansions and the integration of green technologies.
Tackling urban mobility challenges with a forward-thinking approach to smart cities and public transportation solutions.
Dedicated to improving customer experience with real-time tracking, mobile apps, and sustainability initiatives.
One of the most comprehensive transit systems in North America, with a strong focus on reducing congestion and emissions.
Culture + Values
We are committed to customer service excellence.
We collaborate and work as one team.
We take responsibility and deliver on our promises.
We demonstrate leadership and make safety a priority.
We innovate to improve and adapt to changing needs.
We respect the diversity of people and ideas.
Environment + Sustainability
100%
Electric Bus Fleet Transition
The company has set a goal to fully transition its bus fleet to electric vehicles over time.
2050
Net Zero Commitment
The company aims to achieve net zero greenhouse gas emissions by this target year.
Adopts the Climate Action Plan to focus on decarbonizing transportation.
Adds electric buses to its fleet through the 'Zero-Emission Bus Fleet' program.
Works to reduce carbon emissions by implementing green infrastructure and renewable energy sources.
Inclusion & Diversity
Fosters a culture of inclusivity, fairness, and respect for all employees.
Actively works towards increasing gender diversity in leadership roles.
Tracks gender-related statistics to ensure equitable representation and opportunities for advancement across all levels.
Aims to improve accessibility and create a workforce that reflects the communities they serve.