Team Leader, OCC

Description

• Supervise and guide staff, conduct operational training, and manage short-term schedules to maintain proper staffing levels and review CAD calls for compliance with protocol including CPIC entries to ensure CPIC policies are being adhere to
• Perform the full range of Communications Dispatcher duties, including call taking, Info Desk Operations, and police dispatch and maintain situational awareness
• Evaluate staff performance, provide coaching and mentoring, and implement a positive team environment
• Schedule rotates between a block of days and afternoon shifts on a 4 days on / 4 days off rotation, providing consistent time off every four days.

Requirements

• Must qualify for criminal records security clearance (fingerprinting is required)
• Knowledge of 10-code systems, and police database systems
• Up to three years in a police-like dispatch environment, with at least two years as a Communication Operator
• Grade 12 graduation
• Familiarity with the Criminal Code of Canada, Motor Vehicle Act, Transit Conduct and Safety Regulations, and other relevant statues
• Proficient with all police operating systems: Computerized Aid Dispatch (CAD), RMS (Records Management System) and 87-77-77 (Web Ex – texting platform), CPIC and Motorola Radio System (MOC)
• Up to six months in a Team Leader role to develop leadership skills, learn TransLink operations, and become proficient in technical systems and codes

Benefits

• Full-Time, 35-hour paid work week

Training + Development

Interview process

Visa Sponsorship

Security clearance