Branch Shop Manager- 2nd Shift

Description

• Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
• Ensures shop is maintained in a clean and safe manner
• Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
• Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
• Works closely with Manager in the development and implementation of policies pertaining to the production operation
• Provides and maintains safety equipment
• Designs installation of, and purchases, equipment for accessories on some projects
• Maintains quality control over all projects
• Participates in emergency / on call rotation with other managers
• Handles and executes warranty in the best interest of the company
• Maintains positive control on all house and service accounts
• Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
• Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote
• Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
• Ensures service personnel coverage on weekends, holidays, and for emergency service work
• Works with Wagner Training Institute to assess and meet training needs for employees
• Audits and follows correct procedures for expense accounts
• Oversees implementation of safety programs and safety training
• Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
• Sets standards for and enforces contamination control efforts
• Supervises the day-to-day operations of the shop, including job assignments for Technicians
• Depending on location, may oversee some or all of the following: Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices
• Develops and manages annual shop budget
• Provides adequate reports as needed for Sales, Engineering, and other areas of the company
• Audits and follows correct procedures for the procurement of tools and supplies
• Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
• Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
• Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data

Requirements

• 3+ years supervisory/management experience
• Maintains knowledge and understanding of products
• Some college or trade school preferred
• 8+ years in a responsible position within the heavy equipment service industry
• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Intermediate knowledge of DMS and ET/SIS/SIS Web/STW
• 3+ years administrative/clerical
• High School Diploma or GED
• Safety & Product Knowledge
• Medium work that includes lifting and/or moving objects up to 32 pounds or more
• Ability to ascend/descend ladders, stairs, etc.
• Up to 25%
• 1+ years sales experience
• Intermediate knowledge of Microsoft Word, Outlook, and Excel
• 5+ years customer service experience
• Basic knowledge of Microsoft PowerPoint

Benefits

• Medical, dental, and vision insurance
• Tuition Reimbursement
• Life and AD&D Insurance
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
• Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Employee Assistance Program (EAP)
• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance