Monitors and ensures Work In Progress (WIP) is being completed within specified time frames
Ensures shop is maintained in a clean and safe manner
Consults with manager to reach agreement on annual objectives, and carries out programs to meet these objectives
Works closely with internal customers to ensure projects are completed in a timely and cost effective manner
Works closely with Manager in the development and implementation of policies pertaining to the production operation
Provides and maintains safety equipment
Designs installation of, and purchases, equipment for accessories on some projects
Maintains quality control over all projects
Participates in emergency / on call rotation with other managers
Handles and executes warranty in the best interest of the company
Maintains positive control on all house and service accounts
Where applicable, establishes and maintains close relationships with Sales and Engineering personnel of Wagner Power Systems on projects
Insures that customers are informed of the progress of the WIP, receive and approve updated quotes, and that the invoice is an accurate reflection of the final quote
Provides on-going performance feedback, and conducts timely special and annual performance reviews, making recommendations for status or salary adjustments
Ensures service personnel coverage on weekends, holidays, and for emergency service work
Works with Wagner Training Institute to assess and meet training needs for employees
Audits and follows correct procedures for expense accounts
Oversees implementation of safety programs and safety training
Hires, trains, and directs a working staff sufficient to efficiently perform the highest amount of service work
Sets standards for and enforces contamination control efforts
Supervises the day-to-day operations of the shop, including job assignments for Technicians
Depending on location, may oversee some or all of the following: Journeyman, Class A, B, C Technicians and Welders, Shop Leads, Assistant Shop Manager, Service Clerks, Utility Workers, Inspector, Service Writers, and Senior Apprentices
Develops and manages annual shop budget
Provides adequate reports as needed for Sales, Engineering, and other areas of the company
Audits and follows correct procedures for the procurement of tools and supplies
Where applicable, inspects and verifies functionality and serviceability for all projects and works with Engineering if changes are required
Plans short and long-term requirements on equipment and facilities, and makes recommendations to Manager
Initiates and closes all shop work orders as necessary and ensures maintenance of all relevant files and data
Requirements
heavy equipment
dms
excel
customer service
supervisory
high school
3+ years supervisory/management experience
Maintains knowledge and understanding of products
Some college or trade school preferred
8+ years in a responsible position within the heavy equipment service industry
Standing, walking, talking, sitting, use of hands & hearing
Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
Intermediate knowledge of DMS and ET/SIS/SIS Web/STW
3+ years administrative/clerical
High School Diploma or GED
Safety & Product Knowledge
Medium work that includes lifting and/or moving objects up to 32 pounds or more
Ability to ascend/descend ladders, stairs, etc.
Up to 25%
1+ years sales experience
Intermediate knowledge of Microsoft Word, Outlook, and Excel
5+ years customer service experience
Basic knowledge of Microsoft PowerPoint
Benefits
Medical, dental, and vision insurance
Tuition Reimbursement
Life and AD&D Insurance
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Employee Assistance Program (EAP)
Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
pre-employment screening includes background checks, drug/alcohol testing, fit for duty testing, and other job-related tests.
Company
Overview
Founded in 1957
Year of establishment
The company was established in 1957, marking over six decades of expertise in HVAC and cooling solutions.
$1M Revenue
Annual revenue range
The company operates with modest yet sustained revenue, delivering high-impact solutions to its clients.
Six Decades Strong
Years of service
The company has consistently provided trusted, comprehensive HVAC solutions for over six decades.
Building a reputation by solving complex HVAC and cooling challenges across industries.
Evolved through acquisition and new leadership, maintaining engineering excellence.
Offers turnkey solutions from custom coil design to full installation and commissioning.
Specializes in mission-critical data center cooling, clean-room HVAC for biotech/electronics, QA lab environments, and industrial plant systems.
Design services emphasize precision, including custom coil replacements, humidity/temperature control, and engineered heat-transfer systems.
Remains a one-stop shop, integrating engineering, training, and long-term support under one roof.
Culture + Values
Safety - Always ensuring a safe working environment for all employees.
Customer Commitment - Focusing on customer satisfaction and service excellence.
Integrity - Doing what is right, even when no one is watching.
Innovation - Continuously improving processes, products, and services.
Teamwork - Working collaboratively to achieve common goals.
Excellence - Striving for excellence in all aspects of the business.
Accountability - Taking responsibility for actions and results.
Environment + Sustainability
Commitment to sustainability through responsible resource use and environmental stewardship.
Focus on reducing carbon footprints in operations and product offerings.
Support for sustainable practices in equipment sales, service, and rentals.
Aim to provide equipment solutions that are energy-efficient and environmentally friendly.
No clear net-zero target date mentioned on available platforms.
Inclusion & Diversity
The company has made a commitment to diversity and inclusion, but specific strategies or results are not available from publicly provided sources.