General Manager

Description

• Actively promote the AVE vision, mission, culture, and QUEST values system amongst all team members
• Utilize a hands-on approach to lead, coach, mentor, and supervise the team
• Audit digital storefronts on weekly basis to ensure competitive edge (Marketing Websites, Google MyBusiness/Yelp/Apartments.com, etc.)
• Provide exceptional customer service to all residents, clients, prospects, partners, etc. to drive brand service culture
• Work closely with the Leasing team to drive unfurnished apartment occupancy and revenue goals
• Collaborate with leadership across all departments (asset/finance/marketing/IT/operations) to operate at the highest level and drive financial results
• Inspire and motivate all team members to operate at the highest level and empower them to take full ownership of their individual roles
• Develop and execute sales and marketing plans to achieve financial results
• Hire, train, evaluate, and mentor team members in all community roles (sales, resident services, housekeeping, maintenance, and administration) to operate at the highest level and deliver professional growth
• Work closely with the Business Development team to grow existing clients and forging new relationships to drive furnished suite occupancy and revenue goals
• Manage apartment retention program to drive lease renewals
• Foster a positive, professional, and collaborative team-oriented environment
• Report on community performance by preparing weekly leasing and traffic reports, as well as monthly financial analysis
• Lead team in delivering elevated resident lifestyle through event programming, social media, and resident technology
• Manage budget and expenses to deliver financial results
• Deliver urgent follow-up to resident inquiries to ensure resident satisfaction
• Represent your community at relevant industry and local events (Chamber of Commerce/Travel/Relocation/Real Estate) to drive brand awareness
• Manage vendors and contractors to drive seamless operations
• Walk make-readies and the community daily to ensure brand asset presentation standards and sales success

Requirements

• Yardi and Oscar systems knowledge preferred but not required
• Proven success in driving sales, financial, and operational results to meet and exceed goals
• Ability to build and maintain strong relationships with team members, residents, and clients
• 5-7+ years of direct leadership experience in mentoring, coaching, training, and supervising a team
• Strong problem-solving skills and ability think strategically
• Hospitality, travel, relocation, corporate housing, or multifamily industry experience strongly preferred

Benefits

• A career home! Tons of potential for long-term career advancement within a rapidly expanding organization
• Comprehensive benefits package including: PTO, medical, vision, dental, and 401k (permanent full-time roles only)
• Enjoy a special day to celebrate in your birthday month each year with paid Birthday Time Off (permanent part-time and full-time roles only)
• Fun, positive, and collaborative work environment
• Robust training program and ongoing professional development opportunities
• Opportunities to give back including: participation in AVE's regular drives and fundraisers in addition to paid Volunteer Time Off each year to volunteer with your non-profit organization of choice (permanent part-time and full-time roles only)
• Complimentary furnished apartment stays at any AVE location nationwide for personal travel (permanent part-time and full-time roles only)

Training + Development

Interview process

Visa Sponsorship

Security clearance