Kablio AI
AI Turbo Recruiter
Want to hear how I work? Hit play.Kablio AI applies for you. You just show up to the interviewKablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.
Get hired, get rewarded!
Land a job through Kablio and earn a 5% salary bonus.
Exclusive benefits
5%Bonus
Team Lead, Customer Support
Hqo
Lead and mentor support team, handle escalations, improve processes and ensure satisfaction.
9d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Boston, MA
Office Full-Time
Company Size
154 Employees
Service Specialisms
Experience management
Intelligence platform
Marketplace services
Enterprise services
Work order & service request management
Workplace convenience services
Sector Specialisms
Commercial Office Space
Property Management
Asset Management
Tenant Experience
Building Operations
Hospitality-driven Experiences
Role
What you would be doing
ticket resolution
critical escalation
team collaboration
workflow standardization
team training
- Lead by example by handling Tier 2 and escalated tickets, ensuring SLAs are met and high-quality responses and resolutions are delivered.
- Participate in and operate within the company operating system and culture.
- Act as a point of escalation for critical issues, ensuring customer concerns are resolved and feedback is shared with internal teams in a timely manner.
- Regularly collaborate with EPD, Account Management, Services and Onboarding to optimize internal communication and improve the overall customer experience.
- Standardize support workflows, documentation practices and identify opportunities to enhance support efficiency.
- Coach and train Tier 1 and Tier 2 support team members. Build knowledge resources, deliver training and create scalable assets that empower team members to succeed.
What you bring
ticketing
sla
customer focus
communication
process improvement
saas
- Deep understanding of support processes, ticketing systems, and escalation management
- Ability to collaborate cross-functionally across technical and non-technical teams
- Familiarity with SLA management
- A customer-focused mindset
- Strong written and verbal communication skills
- Process improvement mindset and comfort with change/ambiguity
- 2+ years of proven experience in technical support or customer service (preferably SaaS or real estate tech) with a demonstrated ability of coaching/mentorship to peers
- Demonstrated ability to learn and implement new technology quickly and accurately
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
IT Support Jobs in Boston United StatesTechnical Admin Jobs in Boston United StatesCustomer Service Jobs in Boston United StatesGeneral Admin & Support Jobs in Boston United StatesIT Support Jobs in Lynn United StatesTechnical Admin Jobs in Lynn United StatesCustomer Service Jobs in Lynn United StatesGeneral Admin & Support Jobs in Lynn United States
Company
Overview
2018
Founded
The company was established in 2018 by a team of visionaries aiming to transform the way people experience space.
32
Countries Served
The company operates across 32 countries, reaching a global audience with its innovative solutions.
400M+
Square Feet Managed
The company manages over 400 million square feet of commercial space, showcasing its extensive reach and impact.
$200M+
Funding Secured
The company has secured over $200 million in funding, reflecting strong investor confidence in its platform and vision.
- Reimagining how people experience space through tenant-centric digital tools for landlords and property teams.
- Already deployed across 1,500+ properties worldwide and trusted by 57% of Fortune 100 companies.
- Typical projects include experience management implementations, intelligence dashboards, and amenity marketplaces.
- Specializes in property operations, tenant engagement, workspace booking, and platform intelligence.
$1.2B
Global Revenue in FY2023
The company achieved its highest revenue to date, reflecting strong growth and market leadership in its industry.
- A team culture built on passion, intelligence, and dedication drives exceptional client value through innovative solutions.
- Success is prioritized through cross-functional collaboration and transparent communication, ensuring accountability across teams.
- Customer satisfaction is at the heart of everything, with a relentless focus on meeting and exceeding client expectations.
- Empowerment is central to the company’s structure, allowing employees to make impactful decisions independently and drive results.
2030
Net Zero Target
Aiming to achieve net zero carbon emissions by this year.
- Improving energy efficiency of buildings.
- Promoting sustainable workplace solutions.
- Designing products to reduce energy usage and streamline operations.
- Minimizing waste and maximizing resource efficiency.
- Assessing supply chain for environmental impact reduction.
40% Leadership
Gender Diversity
Representation of women in leadership roles.
- Fosters a diverse and inclusive workplace where every team member feels valued and respected.
- Aims to create a workplace with equal opportunities for advancement and growth.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio