Customer Experience Coordinator

Description

This role will take ownership of the customer journey, delivering a proactive, high-quality approach to managing enquiries, processing orders, and overseeing after-sales support.

As the Customer Service Coordinator, you will oversee and elevate daily interactions with our customers throughout the entire sales cycle—from handling enquiries to managing order entry, resolving invoice queries, and addressing complaints.

• Data entry and management of order processing, remakes and order management of cash sales accordingly to company policy. price enquiries, complaints, and any service issues to ensure smooth resolution.
• Maintain relationships with customers and identify opportunities of the use of our ecommerce platform to management to improve order efficiency.
• Full aftersales support of investigation and processing of credit notes, order tracking, complaints and any service issues to ensure smooth swift resolution.
• Maintain sales volume from existing customers; by offering alternative products to ensure we fulfil orders and keep customers satisfied.
• Use digital tools and internal systems (e.g., CRM, Service cloud ,SharePoint) for managing customer and sales data, and assist with related administrative tasks.
• Act as the customer advocate within the business, representing their needs and concerns.
• Communicate proactively with customers to provide updates regarding service and to resolve issues, ensuring satisfaction

Requirements

• Understand branch and regional capabilities to set accurate expectations with customers.
• Digital navigation to switch between systems
• Strong communication skills to harvest business relationships
• Able to prioritise tasks and get to the most important bits first
• High levels of initiative to think of creative solutions
• High attention to detail to get it right first time

Benefits

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

Our standard working pattern is 8.30am-5pm Monday to Thursday with a 4pm finish on a Friday – though if you need some flexibility- we’ll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can’t promise to meet every request when we’re recruiting. But we do promise to listen.

Are Glass Solutions and Saint-Gobain inclusive employers?

• Gain in-depth knowledge of the product range, customer logistics, and technical specifications to meet customer requirements effectively.

Training + Development

Interview process

Visa Sponsorship

Security clearance