Virtual Measure Technician

Description

• Organize and maintain customer records for easy access and accuracy
• Proactively reach out to Sales, Operations, and Divisions to troubleshoot scanning issues and align on measurement practices
• Report to Sales, Operations, and Divisions to confirm all required scans have been uploaded; identify issues and determine whether a field measure is necessary
• Measure products using the virtual measuring software to validate contract accuracy
• Enter customer, job-related, and order information into all necessary databases
• Collaborate daily and directly with Sales Managers, Factory Reps, Operations Managers, Installation Managers and Divisions to review scans and measurement outcomes
• Measure products using the virtual app to validate contract accuracy
• Support and/or train end users on scanning and measurement procedures as needed
• On going training of new reps and management as needed
• Ensure company benchmarks for scanning and measurement are being met
• Accurately par sales contracts using the appropriate measure forms
• Collaborate directly with Sales, Operations, and Divisions to review scan and measurement outcomes
• Ensure company benchmarks across Sales and Operations for virtually measuring and usage are being met
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and virtual measurements before submitting to the factory for production
• Upload all documents to the electronic storage files in a timely and organized manner
• Enter all new installation orders into the Champion ordering system, verifying all information from both the contract and app measurement before submitting to the factory for production
• Update CRM with necessary notes and details to ensure visibility on jobs that may require a field measure
• Support and/or train Factory Reps, Sales Managers, and other Measure Technicians on scanning and measurement procedures as needed

Requirements

• 5 year’s customer service experience
• 95% accuracy rate of all measures submitted for ordering
• High School diploma or GED preferred, construction trade school a plus
• Computer skills required
• Excellent written and oral communication skills including phone skills
• Math skills including using a tape measure and angles
• Experience in the window / home improvement / carpentry industry a plus
• 3 year’s material ordering experience.
• All measures completed within 24 hrs. of receiving them.
• Attention to detail
• CRM experience a plus

Benefits

• Robust benefit package - full-time W-2 position, health, dental and disability insurance, flexible spending account, 401K, paid vacation, holidays and much more
• Opportunity to grow in a national 60-year-old company who designs, builds, installs & guarantees it!
• Highly competitive pay

Training + Development

Interview process

Visa Sponsorship

Security clearance