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Application Support Administrator
Fugro
Provide first-line IFS application support, ticket handling, and global coordination.
13d ago
Junior (1-3 years)
Full Time
Navi Mumbai, Maharashtra, India
Office Full-Time
Company Size
9,527 Employees
Service Specialisms
Marine site characterisation
Marine asset integrity
Land site characterisation
Land asset integrity
Geotechnical services
Survey services
Geoscience services
Sector Specialisms
Environmental
Offshore
Onshore
Windfarms
Tunnels
Bridges
Deep excavations
Industrial
Role
What you would be doing
documentation
incident analysis
access management
first‑line support
sla compliance
job monitoring
- Develop and maintain user documentation, support materials, and testing protocols.
- Analyze reported incidents, perform initial root cause assessments, and guide users toward resolution.
- Manage application access requests and resolve access-related concerns.
- Deliver first-line support to IFS users via the HALO ticketing system, addressing application-related queries and issues.
- Collaborate with Fugro’s internal Level 2 support and team leads to ensure SLA compliance and escalate unresolved issues appropriately.
- Monitor IFS job queues and report any failures.
What you bring
itil
sla
application support
communication
analytical
english
- Flexibility to work across time zones and coordinate with global teams.
- Strong communication skills, analytical mindset, and a proactive, results-driven approach.
- Excellent command of English (written and verbal), with the ability to engage effectively with stakeholders across the Americas, Asia Pacific, Middle East, India, Europe, and Africa.
- 2–5 years of experience in application support or IT service desk roles.
- Familiarity with SLA-driven environments and ITIL practices is advantageous.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
Founded 1962
Year Established
Began as a soil-testing bureau in the Netherlands.
Revenue €1.77B
Annual Revenue
2022 revenue driven by diversified operations.
- Deploys vessels, aircraft, ROVs and sensors to map and monitor both land and seabed environments.
- Typical projects range from offshore oil & gas site surveys to coastal resilience mapping and subway tunnel investigations.
- Pioneers remote and uncrewed services, including a space-grade telerobotics control centre in Perth.
- Notable missions include deep-sea searches like the MH370 and WWI submarine recovery, leveraging advanced sonar tech.
- Serves sectors such as oil & gas, renewables, infrastructure, water, construction, industrial, marine, power, mining and telecom.
- Safety: We are committed to the safety of our people, clients, and the environment in everything we do.
- Integrity: We act with integrity, honesty, and transparency in all our interactions.
- Collaboration: We work together, sharing knowledge and resources to achieve common goals.
- Innovation: We continually challenge ourselves to innovate and find better solutions for our clients.
- Sustainability: We focus on delivering value in a sustainable manner for future generations.
Net Zero 2050
Greenhouse Gas Emissions Target
Aims to achieve net zero greenhouse gas emissions.
Carbon Neutral 2020
Operations Achieved
Achieved carbon neutrality for operations, with plans to extend to supply chain.
25% by 2025
Emissions Intensity Target
Target to reduce emissions intensity by 25% compared to 2020 levels.
- Fugro's services support the transition to renewable energy and sustainable infrastructure, including offshore wind projects.
28% Leadership
Gender Diversity
Women hold 28% of leadership positions, showing progress toward gender balance in senior roles.
- Fugro focuses on fostering an inclusive workplace, where all employees are valued and can thrive.
- Fugro operates in over 60 countries and seeks to reflect local demographics in its workforce.
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