Description
solution design
digital delivery
crm integration
data platforms
implementation support
customer experience
You’ll design and assist delivery of digital solutions across Web, CRM (Sales, Service, Marketing), Stores, Customer Loyalty, Commerce and Data platforms, working closely with senior business leaders and key business stakeholders across sales, customer service, marketing, stores and data teams, as well as IT. Your focus will be on translating business capability requirements into practical technology requirements, owning solution design, supporting implementation and build, and also supporting the transition to a new, modern Customer Experience and Data platforms (Sales, Stores, Service, Marketing, Commerce, Customer Insights).
You’ll collaborate across brands and business units, ensuring effective implementation of digital projects that enhance customer and consumer experiences across retail, trade, commercial and consumer industries. This role is hands-on, evolving, and central to DuluxGroup’s digital transformation journey.
Requirements
sap
salesforce
hubspot
dynamics365
pos
degree
- Strong hands-on experience with CRM (Sales, Service, Marketing - SAP, Salesforce, HubSpot, Microsoft Dynamics 365), Commerce, Stores (POS), Loyalty platforms
- Previous roles may include solution/domain architect or functional expert across CRM (SAP/Salesforce/ MS D365) technologies, or a web/commerce engineer.
- Proven ability to design and architect Digital/CX solutions including modern integrations.
- Proven ability to configure, integrate and tailor enterprise software to meet business needs.
- Experience with a green-field implementation across a whole of CX is preferred, but not essential.
- Degree qualification preferred, but not essential.
- Familiarity with customer experience platforms such as SAP CX and Salesforce; experience with Microsoft Dynamics 365 is highly valued.
- Background in multi-brand, multi-business unit, or large complex organizations; retail or B2B experience highly regarded.
- Excellent communication and stakeholder management skills, with the ability to translate business requirements into technical solutions.
Benefits
By joining us, you will be a part of a long-term strategy to deliver profitable growth through brand leadership, innovation and customer intimacy. We are committed to internal mobility and growth while fostering an inclusive culture with flexible work options.
Progressing your career with the DuluxGroup means being part of a network of over 8000 employees globally who believe in our purpose to ‘Imagine a Better Place’
- Recognition programs that celebrate your impact
- Exclusive discounts on DuluxGroup products and partner offers
- Stay active anytime, anywhere through our partnership with Fitness Passport
- Up to $1,000 net annually to cover private health extras gap costs
- 20 weeks paid parental leave (primary carers) and 2 weeks partner leave from day one
- Access to our Wellbeing Hub and full EAP support
- Market leading learning, development and career pathways
Training + Development
Information not given or found
