Field Services Engineer

Travel regionally and at times domestically to Delta customer locations to troubleshoot, service, repair, or provide maintenance services on a variety of products under the Delta Industrial Automation Business Platform portfolio. Follow Delta, and end customer site access requirements, status reporting, statements of work, and electrical safety procedures.

• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters, voltmeters, and EV charging test sets, to ensure compatibility and safety of system.
• Capture via software, photograph, or written report equipment data for analysis and processing.
• Perform routine troubleshooting, maintenance, and repairs to restore EV, Solar, and Energy Storage systems to baseline operating conditions.
• Authorize work to contract resources and maintain up to date market schedules. Ensure project closeout is submitted internally, and to clients when work has been completed.
• Handle inbound telephone calls from tech support engineers, or directly from customer owners to provide remote support to troubleshoot problems in the field and to activate new site equipment as they are installed.
• Provide on-site technical services to support electricians or customer contractors installing new EV, Solar, or Energy Storage equipment, and diagnose and repair equipment in the field.
• Work with Technical Support Engineers to diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
• Configure and support electronic and digital devices used to monitor and control equipment
• Remove and replace defective components.
• Follow-up on email reported issues and interface with customers to understand details of reported problems.

• Ability to stand for extended periods of time.
• Detail-oriented personality, excellent problem-solving skills, and Familiarity with AC/DC electrical power systems.
• Ability to kneel or crouch periodically.
• Excellent customer service skills.
• Ability to lift heavy components, work from height, and work from the ground.
• Must have experience with Microsoft Office (Outlook, Word, Excel)
• Position requires the ability to understand and interpret detailed documents and drawings.
• Ability to travel for multiple days either by car or flight as projects require (>50%)
• Certified OSHA 10, OSHA 30
• Must have a valid driver’s license with an acceptable driving record and reliable transportation and pass a pre-employment drug screen.
• Experience with CRM and Ticketing systems is desirable.
• Bachelor's Degree in relevant field with 3+ years of relevant experience OR commensurate experience.
• Proven skills in customer relations with prior service experience.
• Problem analysis and resolution, including ability to write reports and business correspondence.

You will be joining one of the world’s leaders in technology as they grow their presences in North America.This role offers a competitive salary package, comprehensive benefits, and the opportunity to work with a dynamic team in a fast-paced and innovative environment. If you are a self-starter with a passion for technology and a commitment to customer satisfaction, this is the job for you.

Benefit at Delta Electronics Americas: Life at Delta