Principal Support Engineer Services

Description

• Proactively feedback product issues and ideas for product improvement to the Engineering department
• Independently and remotely supporting complex electrical and mechanical commissioning, repair, and maintenance of Water & Waste products.
• Take ownership of self-development outside of the Water & Waste product portfolio to include such areas as environmental legislation and class society information to enhance overall industry understanding Membership to professional and/or technical institutions if necessary
• Actively take responsibility for self-development on developing product understanding to achieve a greater wealth of experience and knowledge across all Water & Waste products
• Support the delivery of high standard and accurate service reports from field engineers with mentoring and guidance as required.
• At all times represent the company's interests while interacting with vessel/shipyard staff or the classification society in a professional and polite manner
• Assist the engineering department and customers with mechanical and electrical installation, planning & design
• Suggest new ways of working and/or processes to the relevant people and assist in implementation
• Provide recommendations for the improvement of products, specifications, installation, and operational procedures
• Support the delivery detailed product training to ship staff on installed systems if required
• Adopt new company policies, procedures and tools in timely manner and with a positive attitude
• Proactively promote the purchase of spares packages, service agreements and upgrades to support increase customer satisfaction and minimise equipment downtime.
• Take ownership of self-development outside of the Water & Waste product portfolio to include such areas as environmental legislation and class society information to enhance overall industry understanding

Requirements

• Fluency in English is required
• Candidates with a time-served apprenticeship and a relevant HNC or HND qualification will also be welcome to apply.
• Use complex problem-solving skills and through robust and clear thought processes with input from the Product Owner when required
• Preferably educated to Degree or Master’s level in Water/Wastewater Engineering, Mechanical, Electrical, or Chemical Engineering.
• Be familiar with and comply with the company’s policies those relevant on health, safety and environmental matters
• Understanding of electronic and PLC control systems basic understanding would be an advantage, including Siemens, Mitsubishi software control systems.
• Be a product expert, with advanced and complex knowledge specialising in Water & Waste products
• A comprehensive electrical/mechanical engineering background incorporating a basic understanding of electrical control systems.
• Must have a full understanding and ability to follow P&ID drawings, process flow drawings and complex electrical drawings
• Excellent communications skills verbal and written, self motivation and demonstrable high customer care standards.
• Qualifications in marine engineering to HNC or HND level or NVQ3 in Commissioning & Installing electro-mechanical systems.
• Membership to professional and/or technical institutions if necessary

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance