Office Furniture Installer at Steelcase in Grand Rapids, MI | Kablio

Role

Description

mockup coordination

installation lead

field support

training

issue reporting

scheduling

You will help coordinate and lead mock up installations in Grand Rapids and around the country to ensure that Steelcase products are installed as intended in order to win and secure business. When mockups are not scheduled, you will be supporting other functions within Steelcase such as Field Services, product development, facilities, showroom installations, etc.

Provide product installation training to dealer teams virtually and/or in person.
Support product development projects.
Determines the scope/extent of set up and coordinates activities and assigns technicians to mockups accordingly. Ensures that mockups are completed according to detailed installation drawings and on schedule. Pre-checks mockups with designers to ensure design understanding.
Support Field Services and facilities with product installations, recalls, and repairs.
Monitors performance of dealer installers and provides guidance and coaching to installers and provides feedback to dealer lead installers.
Negotiates scheduling and shipping details for mockup activities. Answers questions and resolves issues while ensuring that deadlines and quality standards are met. Work with dealers when necessary to obtain and schedule support personnel.
Reports issues regarding quality, product design and layout design problems encountered during installation work. Communicates this information to appropriate parties, using the Laser process.
Must be able to lead and motivate technicians and temporary work force to accomplish mockup installations correctly as well as any other projects that you may be supporting.

Requirements

travel

problem solving

furniture installation

blueprints

tools

steelcase

Comfortable with up to 85% travel and can travel to other countries if required.
Problem solving capabilities to identify root cause on installation and product quality issues. Ability to fix and repair previously installed product in the field.
Extensive knowledge of Steelcase products requiring continuous study of new products, product changes, advised installation methods, maintenance, and handling and safety procedures to ensure the work you do or how you train others is the correct way.
Experience in furniture installation with a strong understanding of industry standards and best practices
Ability to interpret installation plans, isometric drawings, understand blueprints, schematic drawings, color charts, assembly directions and service parts information
Local to Grand Rapids
Must be flexible and able to communicate tactfully, professionally and effectively with Steelcase personnel, dealers, and customers.
Requires the skill to use and maintain a variety of hand, power and mechanical tools.
Organizational and planning skills applied to large, complex furniture installations.
Ability to determine the nature of product failures or improper applications. Be creative enough to effectively provide an onsite solution or gather all the details possible to share with others and help determine a solution.
Be able to make travel arrangements and navigate all things related to traveling throughout North America and other countries as necessary.

Benefits

Minimum Qualifications

Nurse and massage therapist onsite for employees
Employee assistance program, providing free counseling, financial resilience, and legal guidance
Cell phone stipend monthly
Ongoing learning through Linkedin Learning
Position is 100% in the office or onsite

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1912

Years in Business

Operating since 1912, the company has evolved from a metal filing cabinet manufacturer into a leader in office furniture design.

Focus on creating innovative workplace solutions that improve collaboration and productivity.
Transformed into a leader in office furniture design.
Specializes in crafting solutions for commercial and residential environments, offering everything from office furniture to complete workspace solutions.
Worked on projects with major organizations to redesign offices that foster creativity, flexibility, and well-being.
Known for cutting-edge research and development, driving innovation in the furniture and workspace design industry.
Approach combines design thinking with deep insights into how people interact in work environments.
Products characterized by ergonomic designs, sustainability, and attention to user-centric functionality.
Delivers tailored solutions to businesses across multiple sectors through a global network.
Constantly experimenting with new materials and technologies to stay ahead in the evolving workplace landscape.

Culture + Values

Act with integrity
Tell the truth
Keep commitments
Treat people with dignity + respect
Promote positive relationships
Protect the environment
Excel
Empowered, distributed decision‑making — trust employees closest to the issues to make values‑aligned decisions
Ethics in Action — annual integrity training and confidential reporting pathways without retaliation
Leadership development — quarterly impact coaching and invest in leaders to create strong, productive teams

Environment + Sustainability

90% carbon reduction

Emissions across value chain by 2050

Aims to reduce carbon emissions over 90% by 2050, measured from FY2020 base year.

50% reduction in owned operations

Scope 1+2 emissions by 2030

Targeting a 50% reduction in scope 1+2 emissions by 2030 through improved energy efficiency and renewable energy use.

75% recycled packaging content

Single-use packaging by 2030

Aims to achieve 75% recycled content in single-use packaging by 2030 as part of circular economy efforts.

40% recycled product packaging

Average across brand products

Maintains an average of 40% recycled content in all brand product packaging.

Net-zero transition plan validated by Science Based Targets initiative
Reduce emissions from products by 66% via recycled content, lower-carbon materials, and lighter components
18% emissions reduction from operations through improved energy efficiency and renewable energy use
16% emissions reduction from transportation via logistics redesign and reduced business travel
CarbonNeutral® product certification offered for work chairs and height-adjustable desks
High-performance seating now contains double the recycled content, representing 3% of net-zero goal progress
First in industry to publish net-zero transition plan
Plan to eliminate residual emissions through carbon removal solutions post-2050

Inclusion & Diversity

63.5% Board Positions

Women Representation

Significant proportion of board positions held by women, demonstrating gender diversity in leadership roles.

30% U.S. Hires

Racial/Ethnic Minorities

Proportion of new hires in the U.S. identifying as racial or ethnic minorities, reflecting inclusive hiring practices.

$110M+ Annually

Diverse Suppliers

Annual spending with diverse-certified suppliers, showcasing commitment to supplier diversity.

Perfect Score (100)

Equality Index

Achieved a perfect score on the Human Rights Campaign Corporate Equality Index for multiple consecutive years.

Comprehensive DEI strategy: redesigned hiring and talent systems for robust diversity outcomes
Employee Business Inclusion Groups: grew to 12 groups
Steelcase Foundation approach: value diversity + inclusion, integrity, humility, innovation, learning

Articles

Services

Continuing Education Units (CEU)

Workplace Advisor

Role

Description

mockup coordination

installation lead

field support

training

issue reporting

scheduling

Provide product installation training to dealer teams virtually and/or in person.
Support product development projects.
Determines the scope/extent of set up and coordinates activities and assigns technicians to mockups accordingly. Ensures that mockups are completed according to detailed installation drawings and on schedule. Pre-checks mockups with designers to ensure design understanding.
Support Field Services and facilities with product installations, recalls, and repairs.
Monitors performance of dealer installers and provides guidance and coaching to installers and provides feedback to dealer lead installers.
Negotiates scheduling and shipping details for mockup activities. Answers questions and resolves issues while ensuring that deadlines and quality standards are met. Work with dealers when necessary to obtain and schedule support personnel.
Reports issues regarding quality, product design and layout design problems encountered during installation work. Communicates this information to appropriate parties, using the Laser process.
Must be able to lead and motivate technicians and temporary work force to accomplish mockup installations correctly as well as any other projects that you may be supporting.

Requirements

travel

problem solving

furniture installation

blueprints

tools

steelcase

Comfortable with up to 85% travel and can travel to other countries if required.
Problem solving capabilities to identify root cause on installation and product quality issues. Ability to fix and repair previously installed product in the field.
Extensive knowledge of Steelcase products requiring continuous study of new products, product changes, advised installation methods, maintenance, and handling and safety procedures to ensure the work you do or how you train others is the correct way.
Experience in furniture installation with a strong understanding of industry standards and best practices
Ability to interpret installation plans, isometric drawings, understand blueprints, schematic drawings, color charts, assembly directions and service parts information
Local to Grand Rapids
Must be flexible and able to communicate tactfully, professionally and effectively with Steelcase personnel, dealers, and customers.
Requires the skill to use and maintain a variety of hand, power and mechanical tools.
Organizational and planning skills applied to large, complex furniture installations.
Ability to determine the nature of product failures or improper applications. Be creative enough to effectively provide an onsite solution or gather all the details possible to share with others and help determine a solution.
Be able to make travel arrangements and navigate all things related to traveling throughout North America and other countries as necessary.

Benefits

Minimum Qualifications

Nurse and massage therapist onsite for employees
Employee assistance program, providing free counseling, financial resilience, and legal guidance
Cell phone stipend monthly
Ongoing learning through Linkedin Learning
Position is 100% in the office or onsite

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1912

Years in Business

Operating since 1912, the company has evolved from a metal filing cabinet manufacturer into a leader in office furniture design.

Focus on creating innovative workplace solutions that improve collaboration and productivity.
Transformed into a leader in office furniture design.
Specializes in crafting solutions for commercial and residential environments, offering everything from office furniture to complete workspace solutions.
Worked on projects with major organizations to redesign offices that foster creativity, flexibility, and well-being.
Known for cutting-edge research and development, driving innovation in the furniture and workspace design industry.
Approach combines design thinking with deep insights into how people interact in work environments.
Products characterized by ergonomic designs, sustainability, and attention to user-centric functionality.
Delivers tailored solutions to businesses across multiple sectors through a global network.
Constantly experimenting with new materials and technologies to stay ahead in the evolving workplace landscape.

Culture + Values

Act with integrity
Tell the truth
Keep commitments
Treat people with dignity + respect
Promote positive relationships
Protect the environment
Excel
Empowered, distributed decision‑making — trust employees closest to the issues to make values‑aligned decisions
Ethics in Action — annual integrity training and confidential reporting pathways without retaliation
Leadership development — quarterly impact coaching and invest in leaders to create strong, productive teams

Environment + Sustainability

90% carbon reduction

Emissions across value chain by 2050

Aims to reduce carbon emissions over 90% by 2050, measured from FY2020 base year.

50% reduction in owned operations

Scope 1+2 emissions by 2030

Targeting a 50% reduction in scope 1+2 emissions by 2030 through improved energy efficiency and renewable energy use.

75% recycled packaging content

Single-use packaging by 2030

Aims to achieve 75% recycled content in single-use packaging by 2030 as part of circular economy efforts.

40% recycled product packaging

Average across brand products

Maintains an average of 40% recycled content in all brand product packaging.

Net-zero transition plan validated by Science Based Targets initiative
Reduce emissions from products by 66% via recycled content, lower-carbon materials, and lighter components
18% emissions reduction from operations through improved energy efficiency and renewable energy use
16% emissions reduction from transportation via logistics redesign and reduced business travel
CarbonNeutral® product certification offered for work chairs and height-adjustable desks
High-performance seating now contains double the recycled content, representing 3% of net-zero goal progress
First in industry to publish net-zero transition plan
Plan to eliminate residual emissions through carbon removal solutions post-2050

Inclusion & Diversity

63.5% Board Positions

Women Representation

Significant proportion of board positions held by women, demonstrating gender diversity in leadership roles.

30% U.S. Hires

Racial/Ethnic Minorities

Proportion of new hires in the U.S. identifying as racial or ethnic minorities, reflecting inclusive hiring practices.

$110M+ Annually

Diverse Suppliers

Annual spending with diverse-certified suppliers, showcasing commitment to supplier diversity.

Perfect Score (100)

Equality Index

Achieved a perfect score on the Human Rights Campaign Corporate Equality Index for multiple consecutive years.

Comprehensive DEI strategy: redesigned hiring and talent systems for robust diversity outcomes
Employee Business Inclusion Groups: grew to 12 groups
Steelcase Foundation approach: value diversity + inclusion, integrity, humility, innovation, learning

Articles

Services

Continuing Education Units (CEU)

Workplace Advisor