Family‑owned construction‑supply partner offering products, engineering & fabrication to contractors.
Handle customer orders, quotations, and sales support at the counter.
5 days ago ago
Junior (1-3 years), Entry-level
Full Time
Phoenix, AZ
Office Full-Time
Company Size
447 Employees
Service Specialisms
Construction supply
Engineering services
Specialty fabrication
Jobsite delivery
Tool repair
Sector Specialisms
Construction
Industrial
Commercial
Engineering Services
Fabrication
Pipe Support Systems
Modular Support Systems
Structural Steel Solutions
Role
Description
order entry
order scheduling
material sourcing
product training
sales support
customer communication
Provide promotional literature and product information as requested
Generate add-on sales by anticipating other products that a customer may need but has not ordered yet
Source materials that NEFCO does not keep in stock through interaction with purchasing team
Keep supervisors apprised of customer issues as warranted
Maintain product and industry proficiency via training on various vendor product platforms and Evergreen Marketing Group, as needed
Keep will call and return area neat and organized
Input all orders into sales order system in a timely manner and process credit cards as needed
Schedule orders according to customer requirements
Minimize wait times for customers picking up orders
Receive and process requests directly from customers and outside sales (via phone, email, fax, website ordering) for price quotations, product availability, and orders in a timely manner
Communicate consistently with Customers, Outside Sales Representatives, Inside Sales Managers and Operations Managers as needed
Pick counter pick up orders
Sell and service customers providing pricing and product application information
Maintains excellent regular attendance, punctuality at work to ensure a high-quality and timely response for customers.
Identify and check written documents in mail and on computer
Requirements
erp
eclipse
microsoft office
customer service
detail oriented
fast-paced
Must be able to see and interpret computer images
Excellent computer skills and capability to adeptly operate NEFCO’s Enterprise Resource Planning, Eclipse, as well as the Microsoft Office Suite
Strong customer service skills
Climb stairs, stretch, bend, lift 50lb box
Excellent verbal and written communication skills
Maintain proficiency in NEFCO product catalogs, Eclipse, Microsoft Office Suite
Converse verbally on phone and in person
Must perform work accurately and with a sense of urgency and integrity while playing strict attention to detail.
Demonstrate strong ability to work in fast pace, high pressure environment
Benefits
Occasional overtime, depending on Company needs
Monday-Friday, Full-time 40 hours
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$35 M Revenue
Annual Revenue
The company generates an estimated $35 million in annual revenue.
28 States
Geographic Reach
Through strategic acquisitions, the company has expanded to operate in 28 states across the U.S.
Born from a small fastener distributorship in Hartford, CT, steadily grew into a contractor-centric powerhouse.
Operates more than 40 branches across the U.S., backed by five regional distribution hubs supporting large local inventories.
Delivers turnkey engineering and specialty fabrication of structural systems, pipe hangers, and jobsite assemblies.
Serves trades in plumbing, mechanical, electrical, and more—supplying tools, anchors, abrasives, fasteners, and strut.
Expanded via acquisitions: ten deals since 2022, including major fastener and tool suppliers.
A veteran sales team with an average tenure of 17 years supports operations.
Typical projects include engineered support systems for commercial builds, onsite fabrication, and jobsite material delivery.
Unusual for a distributor, offers tool repair, rentals, custom logo printing, and a 'No-Fail Pail' service.
Culture + Values
Customer focus and engagement
Quality, transparency, and efficiency in all activities
Commitment to sustainability and environmental responsibility
Innovation and continuous improvement
Strong ethical standards and integrity in business practices
Collaboration and team-oriented culture
Respect for people and their ideas
Environment + Sustainability
2040
Net-Zero Emissions Target
Committed to achieving net-zero carbon emissions by 2040.
Focus on integrating sustainable practices into business operations
Promoting energy efficiency and renewable energy solutions
Supporting projects that reduce environmental impact
Striving to minimize waste and optimize resource usage
Active involvement in climate change mitigation efforts