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Service Delivery Manager
Employer undisclosedRole managed by a recruiter
Manage end-to-end supply-chain planning implementations and client engagements.
10d ago
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Dallas County, TX
Office Full-Time
Role
What you would be doing
project planning
stakeholder alignment
risk management
design leadership
bug resolution
knowledge transfer
- Ensure the team can work together to accomplish the deliverables and try to mitigate any risks/communicate any deviations from the plan
- In addition to meeting the accepted SLAs, also facilitate improvement and upside (expansion) opportunities post delivery
- Create a detailed project plan and align all stakeholders from company and client on the jointly developed project plan, milestones, timelines
- Continually engage with the customers to manage priorities and expectations, identify new opportunities
- Ensure timely and periodic communication with regards to the progress and anticipated concerns to the client
- Provide thought leadership in terms of designs and best practices to the customer and the team
- Participate in the complete lifecycle of projects from inception to deployment to value delivery and get exposure to customers spanning industry verticals like FMCG, Consumer goods, Retail etc.
- Provide necessary knowledge transition and documentation, while handing over project to Support services post go-live
- If involved during sales cycle, develop an estimate of effort, time, resources required, and platform sizing needs to help build the SOW
- Work with product team to provide suitable resolutions for bugs and enhancement found during project design to deployment stage
What you bring
microsoft excel
powerpoint
r
supply chain
sap apo
travel
- SW tools used primarily: Company’s planning platform, Microsoft Excel & Powerpoint
- Experience working with analytical tools like R will be a plus
- Supply Chain Planning practitioner’s knowledge
- 30-50% travel is expected
- Prior experience with supply chain planning product implementations like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfill, JDA S&OP, i2 Supply Chain Planner, Oracle SCM
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Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Your recruiter
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- Handles full-cycle and project-based recruitment across architecture, engineering, IT, healthcare, design, and construction firms.
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- Utilizes home-grown automation tools and cultural assessment processes.
- Serves high-growth AEC design studios and large engineering and construction firms.
- Publishes AEC salary guides, candidate-sentiment reports, and a recruiting-cost calculator to shape industry hiring norms.
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