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Assistant Manager - Customer Service
Yokohama-Atg
Manage customer service order‑to‑cash flow and ensure timely shipments.
3d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Mumbai, Maharashtra, India
Office Full-Time
Company Size
13,000 Employees
Service Specialisms
Engineering
Design
Consulting
Construction
Technical Services
Sector Specialisms
Agriculture
Forestry
Construction
Mining
Industrial
Off-Road Tires
Role
What you would be doing
dispatch planning
backorder management
shipment tracking
order confirmation
otd monitoring
audit compliance
- Review dispatch planning reports and check on-hold containers for respective customers, follow up for release with concerned person. Explore possibility of planning additional containers with dispatch planners
- Review loading lists and forward to customer/desk managers.
- Update customer complaints data with new complaints, progress on previously received complaints
- Complying the Audit and SOX related issues -
- Check all related order details at time of confirmation, Send dummy invoices wherever applicable
- Wherever final documents are held for payments, follow up for payments to be made
- Send Backorder details to customers AND/OR Desk Managers in 3 categories: Overdue, Current,
- Ensure documentation of shipments is sent on time, if not received on time, follow up for same
- Cross check all customer details in dispatch planning report to ensure there are no wrong details sent to factory
- Review on time Delivery (OTD) score of respective customers and analyses cases for low scores. Follow up for dispatches due next week to ensure on time Delivery.
- Daily check with all overseas counterparts (Desk Managers) for any pending issues missed
- Follow up on Urgent Size shipments - to be created month on month on basis of the Opening Back order
- Co-ordinate for new order receipts and confirmation, ensure timely confirmation within 2 working days.
- Conversion of Partial Loads - 90 % by every Month
- Any co-ordination required for new customers or process change for existing customers
- Send free stock to customers AND/OR Desk Managers. Free stock needs to be as per customer sales
- Influence New customers for turning around orders in minimum lead time - Shipment within 4 weeks from the Order Received
- Review Backorder status and check for overdue and critical orders before month production plan is released. Also suggest priority for production in case of critical items
- Updating customers/desk managers with shipment tracker showing shipment made in last week and plan for next week
- Co-ordinate for filler requirements wherever containers are ready for shipments but held up for small quantity – User customer level sale specific free stock circulated by dispatch planners
- Concall with respective Desk Managers. Send List of points to be discussed before the call (preferably
- Reduction of Issues of CN for Pricing Issues
- One day prior) along with status of action items discussed in previous call. After call send the Minutes of meeting with action items, timelines and person(s) responsible
- Follow up with production planning team in case of critical sizes awaited from production which are delaying shipments
What you bring
import export
customer service
offshore
excel
mis reporting
customer centricity
- Need to have done a course of Import & Export management or anything else which is relating to customer service and SCM
- 4 to 5 years of experience in customer service, with offshore customer handling experience
- Worked with a Customer service profile in a Manufacturing Unit.
- history to enable them place orders as per their requirement
- Customer Centricity
- Interpersonal skills
- MOQ Conversion - 60 % Conversion on the opening Back Order
- Should have good knowledge in Preparing MIS Reports in Excel, using VLOOKUP, Pivot, Macros and other excel tools.
- Good English communication skill
- Sales from Free stock
- 95% of Orders Promised for shipment for the month at the beginning of the month to be achieved in the month-
- Remittance and Closing of CN of more than 3 months
- Credit Limit Check for loading of Containers - Zero deviation
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Interview process
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People also searched
Company
Overview
Founded 2009
Establishment Year
The company was established in 2009 as a subsidiary of Yokohama Rubber Company.
- The company’s products are primarily designed for the agriculture, construction, and material handling sectors.
- ATG has quickly grown into a global player, with operations across Europe, the Americas, Asia, and Africa.
- Yokohama-ATG focuses on creating high-performance tires with cutting-edge technology and durability.
- The company stands out for its specialized tires used in challenging environments like mining and forestry.
- ATG has made significant strides in improving tire lifespan and productivity, helping clients boost operational efficiency.
- Yokohama-ATG is committed to designing products that help meet the demanding needs of the industries they serve.
- With a global workforce of over 13,000 employees, the company has built a strong international presence.
- The company’s agricultural tires, like those used for tractors and harvesters, are known for their toughness and reliability.
- ATG’s tires are used in some of the world’s most extreme environments, from mines to construction sites.
- Customer Satisfaction is Our Priority
- Continuous Improvement (Kaizen)
- Innovation and Creativity
- Commitment to Quality
- Respect for the Environment
- Teamwork and Collaboration
2050
Carbon Neutrality Goal
Commitment to achieving carbon neutrality by the year 2050.
- Focus on sustainable manufacturing and eco-friendly tire products.
- Recycling and reusing materials in production processes.
- Development of tires with lower rolling resistance to improve fuel efficiency.
- Collaboration with local communities to improve environmental practices.
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