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Installation Supervisor
Great Floors
Supervising the installation process of a store, including scheduling, handling complaints, communicating with customers, and evaluating/hiring employees.
17d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Missoula, MT
Field
Company Size
500 Employees
Service Specialisms
Flooring
Countertops
Window Treatments
Cabinets
Commercial Flooring
Property Management
Builder Flooring
Sector Specialisms
Residential Homes
Commercial Flooring
Flooring For Builders
Role
What you would be doing
installation scheduling
customer relations
sub-contractor management
performance reviews
safety procedures
hiring/evaluation
- In conjunction with the Branch Manager, establish goals and procedures for the installation staff.
- Participate in regular staff meetings with other store department heads to monitor and improve store performance.
- Schedule installations and relay scheduling information to customers, in a professional manner.
- Offer support to staff as often as needed to maintain consistent customer satisfaction.
- Meet regularly with sub-contract installers to review and ensure adherence to procedures which must be followed to perform work for Great Floors.
- Follow up with support staff and salespeople to ensure the store operates smoothly and efficiently.
- Ensure that all members of the installation staff comply with store and company policy, specifically as it relates to the dress code and professional appearance.
- Promote customer relations by ensuring that entire installation staff interacts professionally with customers.
- Establish a list of qualified sub-contractors who can be retained to perform installation jobs.
- Take any reasonable action necessary to carry out the responsibilities of the position, so long as it is consistent with established cmpany policy and sound business judgment.
- Review customer claims and complaints and supervise their resolution with installers and/or manufacturers.
- Inspire and coach staff members to react promptly and perform efficiently, reducing overtime to a minimum.
- With the approval of the Branch Manager, hire, fire, evaluate and discipline all personnel reporting to the department.
- Ensure that all sub-contractors submit all required paperwork necessary to perform work contracted for by Great Floors.
- Maintain a schedule for installation jobs.
- Conduct regular performance reviews with installation staff members.
- Ensure that safety procedures and practices are followed by all members of the installation staff.
- Standing, walking, sitting, squatting, bending, climbing, reaching, and turning as required to operate equipment, interface with staff and customers, and oversee operations.
- Maintain a list of qualified installation subcontractors and ensure installers are properly assigned to jobs within their area of competence.
What you bring
analytical
communication
leadership
interpersonal
computer skills
organizational
- Robust analytical and observational skills to oversee and direct the installation functions.
- Effective Communication Skills to direct, coordinate, and control the activities of personnel and the installation process.
- Proficient in typing, data entry and the operation of all required office equipment.
- High School Diploma or equivalent preferred
- Installation supervision experience
- Local travel is expected for this position.
- Knowledgeable in all aspects of the floor covering business including product knowledge and installation.
- A minimum three (3) years installation or equivalent experience required
- Strong Interpersonal Skills on the phone and face-to-face to communicate with all customers, installers, associates and other store personnel.
- Strong Leadership Skills and ability to manage and supervise a diverse group of employees.
- Must follow company policy with regard to dress and otherwise maintain a professional appearance.
- Excellent Organizational Skills and Time Management
- Basic Computer Skills needed to review orders, verify inventory, and operate industry specific software required for managing orders, running reports and other tasks as needed.
- Use of all body senses to perform computer data entry, answer phones, and communicate with staff, customers, installers and vendor representatives.
- Paid Holidays and Time Off
- Health Insurance (Medical, Prescription, Dental, and Vision)
- Life Insurance
- 401(k) Plan with company matching
- High-volume retail floor covering facility with included warehouse
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- company policy is to follow equal opportunity guidelines, laws, and regulations for applicants and employees.
People also searched
Company
Overview
- Founded with a mission to offer innovative flooring solutions for both homes and businesses.
- Specializes in a wide range of flooring types, from carpet to hardwood, tile, and luxury vinyl.
- Known for providing customizable flooring options that meet both aesthetic and functional needs.
- Works on projects ranging from residential homes to large commercial spaces like offices and retail stores.
- Offers professional installation services to ensure perfect results for all types of flooring.
- Committed to using premium materials and advanced techniques to provide long-lasting flooring solutions.
- Customer-focused: Our focus is to exceed customer expectations and deliver exceptional value.
- Integrity: We act with honesty, transparency, and fairness in all of our interactions.
- Innovation: We constantly pursue new ideas, approaches, and solutions to enhance our products and services.
- Excellence: We are committed to high standards in everything we do and continually strive to improve.
- Collaboration: We foster a team-oriented environment where ideas and expertise are shared for the benefit of the whole.
- Accountability: We take responsibility for our actions and deliver results.
2040 Net-Zero
Emissions Target
Aims to achieve net-zero carbon emissions by 2040.
- Committed to sustainability and reducing environmental impact in all operations.
- Implements energy-efficient practices in facilities and distribution centers.
- Prioritizes sustainable materials, promoting eco-friendly and recyclable products.
- Works with suppliers who align with sustainability standards.
- The company is dedicated to fostering an inclusive environment where every employee feels valued and respected.
- The company aims for a diverse workforce, though specific gender-related statistics are not publicly disclosed.
- The company has implemented training and development programs to ensure equitable opportunities for all employees.
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