Service Desk Team Leader

Description

• Mentoring and Coaching: Guiding team members, identifying their skill gaps, and providing opportunities for professional growth. They serve as a technical and professional mentor, helping individuals reach their full potential.
• Quality and Standards: Enforcing technical standards, best practices, and processes to ensure the quality and security of the team's output.
• Performance Management: Setting clear goals and performance metrics, providing regular feedback, and conducting performance reviews. They're responsible for ensuring the team is productive and that everyone is meeting their objectives.
• Liaison with Management: Acting as the primary communication link between the team and senior leadership, providing updates on project status, resource needs, and team performance.
• Problem Resolution: Serving as the final escalation point for complex technical issues, providing expertise and guidance to help the team troubleshoot and solve problems.
• Cross-Functional Collaboration: Working with other departments and teams to ensure seamless project delivery and alignment across the organization.

Requirements

• Work Delegation: Understanding the strengths of each team member and assigning tasks and projects efficiently to ensure deadlines are met and workloads are balanced.
• Translating Business Needs: Interpreting high-level business requirements and translating them into clear, actionable technical tasks for the team.

Benefits

• Save-as-you-earn scheme
• Contributory pension scheme
• Colleague discount across a variety of Group businesses
• Buy-as-you-earn scheme
• Competitive bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance