Representative - Customer Service

Description

In this position you will support customer growth by delivering accurate invoicing, managing account coordination, and providing operational support across the business unit. You will work closely with internal stakeholders and customers to handle invoicing, care plan renewals, debtor compliance, and act as the first point of contact for D365 system queries, while also assisting with month‑end financial activities.

• Create and issue accurate customer quotes and invoices for products, services, and related expenses.
• Manage customer accounts, including care plan and lease renewals, invoicing cycles, debtor compliance, and dispute resolution.
• Maintain projects, sales orders, purchase orders, and asset records in D365 Finance.
• Serve as first point of contact for D365 system queries and provide user support.
• Assist with month‑end financial activities, journal entries, and reporting.
• Produce entitlement reports, reconcile timesheets, and support audit requirements.
• Collaborate with internal teams to ensure timely and accurate outputs and drive process improvements.
• Ensure compliance with WHS policies and contribute to ad‑hoc tasks such as technician allocation.

Requirements

The ideal candidate thrives in a fast‑paced, collaborative environment and is passionate about delivering high‑quality operational services. Strong attention to detail, proactive communication, and effective stakeholder engagement are essential.

• Possess strong administration or accounts coordination experience with high attention to detail.
• Demonstrate excellent time management, communication, and stakeholder engagement skills.
• Proficient in MS Office; experience with D365 Finance or similar ERP is desirable.
• Hold a diploma or certificate in office administration (preferred).

Benefits

GroundProbe, a part of the Orica group, invests heavily in its people by providing systems and support for both professional and personal growth. The company encourages diverse career paths, fosters the development of knowledge and skills, and offers access to talented leaders and industry experts worldwide. A creative, supportive environment promotes trust, continuous learning, and empowerment through autonomy and flexibility. Well‑being and work‑life balance are core priorities, with a flexible workplace that supports family commitments.

Orica offers a truly global, inclusive workplace with competitive salary, flexible career paths, and abundant learning opportunities. Employees benefit from a supportive culture that values diversity, safety, and wellbeing, and they can grow both within GroundProbe and the broader Orica organization.

• Competitive salary and opportunity to grow within a global, inclusive, and flexible workplace.

Training + Development

Interview process

Visa Sponsorship

Security clearance