Document customer interactions, issues, and solutions for seamless continuity.
Ensure integrations between Trimble products and third-party applications are enabled by using Microsoft Azure integration technologies.
Use web development tools and languages to set up detailed performance and system stability telemetry dashboards for customer and internal Trimble consumption.
Offer personalized advice and strategic recommendations based on customers' applications and use cases.
Collaborate with customers to understand their business objectives and align software solutions accordingly.
Build strong customer relationships by understanding their needs, customizations, and workflows.
Respond to customer critical support issues within defined SLAs.
Manage dedicated support cases outside of the usual queues, ensuring minimal wait times and providing immediate attention.
Coordinate with counterparts on the customer’s core team, including cloud engineering and solutions architecture to ensure the customer receives a cohesive message and holistic support view.
Collaborate with product and cloud engineering to advocate for customer issues, track progress of issues through the development lifecycle, and provide customers with accurate and timely updates on the status of those issues.
Proactively follow up on open issues to ensure timely resolution and customer satisfaction.
Analyze customer environments and current solution set to proactively notify customers when new release features or capabilities are forthcoming that may have an impact on the customer’s business; providing early awareness to assist customer planning.
Guide best practices for database and system customizations and operational support to enhance software effectiveness.
Act as the primary contact for the customer, troubleshooting needs, and cloud issue resolution for enterprise customers, efficiently troubleshooting and resolving technical issues.
Requirements
html
azure
trimble
crm
troubleshooting
communication
Experience with HTML, JSON, and CSS coding for customer dashboards.
Knowledge of industry-specific best practices and workflows.
Proficiency in enterprise software systems and a solid understanding of cloud-based solutions.
Proficient with Cloud environments, especially Azure Cloud.
Familiarity with database performance considerations and integration points.
Experience with Trimble CMS B2W software or similar applications, including construction estimating, tracking, etc.
Excellent communication and interpersonal skills, capable of conveying technical information to non-technical audiences.
Proven ability to build and maintain strong customer relationships.
3+ years of experience in technical support, customer success, or a similar role in enterprise software solutions.
Familiarity with CRM and ticketing systems for managing customer support cases.
Strong troubleshooting and problem-solving skills with the ability to resolve technical issues effectively.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded in 1978
Company Established
Trimble's origins as a provider of high-precision positioning solutions for the GPS market.
Offers integrated solutions across construction, agriculture, and transportation.
Cutting-edge technology streamlines workflows and improves efficiency.
Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics.
Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems.
Played a key role in developing GPS technology and transforming resource management.
Solutions help achieve higher productivity, safety, and sustainability.
Culture + Values
Create a welcoming environment where everyone can be themselves and grow together.
Encourage intentional growth and humility.
Foster innovation through curiosity and problem-solving.
Environment + Sustainability
1.5°C Alignment
Science-Based Targets
Approved SBTi in 2022 to limit global warming to 1.5 degrees Celsius, in line with the Paris Agreement.
50% Reduction
Scope 1 & 2 Emissions
Target to reduce absolute Scope 1 and 2 greenhouse gas emissions by 50% from a 2019 baseline by 2030.
50% Reduction
Scope 3 Emissions
Aim to cut absolute Scope 3 greenhouse gas emissions by 50% from 2019 levels by 2030, covering fuel, energy, and transportation activities.
100% Renewables
Electricity Source
Commitment to sourcing 100% of electricity from renewable sources annually by 2025.
Operate LEED-gold & silver-certified buildings (Westminster, Colorado) and BREEAM-certified offices (Espoo, Finland) featuring solar panels, rainwater harvesting, EV charging, and heat-pump systems.
Inclusion & Diversity
30%
Female Representation
Percentage of employees globally who are female.
35%
Diverse Hiring
Percentage of new hires in the US in 2022 that were BIPOC.
327
Internship Diversity
Number of interns hired globally in 2023, with over half being women or people of color.
$880K
DEI Philanthropy
Invested in diversity, equity, and inclusion-related initiatives since 2021, toward a $1 million goal by 2025.
Female representation increased by 2.5 percentage points since 2019.