Account Manager

Description

• Provides frequent and regular status reports to customer regarding project and work order status
• Oversees all customer projects and work orders; directs dealer team for implementation of customer orders and service requests
• Manages team assignments to ensure work load activities are appropriately balanced and supported
• Works with service departments to develop service contracts to present to customer when complex services are sold (design, for instance) or for major projects (installation, design, project mgmt)
• Works collaboratively with client and client’s third-party firms, including A&D firms, interior contractors, electrical and communication engineers, customer’s IT group, etc.
• Single point-of-contact for coordinating all dealer activities, services, orders and personnel for each assigned account
• Establishes costs and sell amounts for all account products and services, based on contract pricing, gross margin guidelines and established service pricing; is responsible for “cost-of-sale” against account purchases
• Provides frequent and regular follow-up with customer regarding information for products and services including all support for customer’s requests
• Responsible for all client relations and on-going relationships with client personnel, and client third parties (contractors, A&D firms, etc.)
• Presents new products and services to customer, and exposes customer to new opportunities to purchase goods and services from dealership
• Ensures standards of performance are met for all customer work activities
• Develops plans and product specifications either on own or through work with the design department; produces detailed, accurate and professional looking quotes through own effort or in conjunction with dealership personnel (designers, project managers, etc.) and presents these to the customer in a timely manner

Requirements

• Strong knowledge of interior design field and current practices
• Understands contract furniture processes, including order preparation, project management, order management and delivery/installation
• Minimum 3 – 5 years Commercial Furniture Sales experience
• Experience with Haworth products preferred
• Demonstrated space planning and project management ability
• Polished communication skills
• Bachelor’s degree, or equivalent combination of education and experience
• Excellent interpersonal skills

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance