Tier III Help Desk Support (Jr. Sys Admin)
Respec
Advanced IT support for Windows/macOS/Linux, AD, imaging, security.
10 days ago ago
Intermediate (4-7 years)
Full Time
Albuquerque, NM
Onsite
Company Size
565 Employees
Service Specialisms
Engineering
Consulting
Project Management
Environmental Services
Geospatial Services
Sector Specialisms
Commercial
Public Safety
Education
Healthcare
Industrial
Military
Energy Upgrades
Renovations
Role
What you would be doing
ticket management
app support
hardware install
endpoint management
active directory
security patching
- Use enterprise ITSM (e.g., ServiceNow) to triage, document, escalate, and close tickets with complete, clear technical notes and user-facing summaries.
- Maintain and support custom and COTS applications, including license management and version upgrades in coordination with app owners.
- Install, configure, and troubleshoot computer and operational technology hardware, peripherals, and lab-specific devices; coordinate warranty/field service as needed, including BIOS configuration, basic operational issues (motherboard, devices)
- Provide occasional after-hours support for priority incidents, change windows, or security patching, as scheduled.
- Support endpoint and workstation lifecycle: imaging, deployment, configuration, patching, and vulnerability remediation.
- Resolve complex incidents and requests escalated from Tier I, spanning OS, application, hardware, and network/connectivity issues.
- Administer and manage user accounts, groups, GPOs, and security settings in Active Directory/Azure AD and related identity systems.
- Partner with cybersecurity to implement and validate security baselines, apply patches, remediate vulnerabilities, and support incident response activities.
- Support inventory and asset management, property accountability, and equipment tracking.
- Participate in testing/pilots for new technologies and enterprise deployments; provide feedback and rollout assistance.
- Contribute to continuous improvement: author and update SOPs, knowledge base articles, and standard work; suggest process and tooling enhancements.
- Deliver technical support via in-person deskside, phone, chat, and email, meeting or exceeding SLAs.
What you bring
powershell
servicenow
vmware
active directory
tcp/ip
doe clearance
- Strong troubleshooting and root-cause analysis across OS, hardware, apps, and connectivity.
- 2–4 years of IT support experience, including Tier I help desk; demonstrated Tier II responsibilities and readiness to handle some Tier III tasks.
- Excellent customer service, written documentation, and verbal communication skills.
- Must be a U.S. Citizen and able to obtain/maintain a DOE Q or L clearance.
- Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)
- Ability to work onsite full time in a secure environment and follow strict procedures.
- Assist with virtualization and containerized environments (e.g., VMware; basic familiarity with Docker/Kubernetes helpful).
- Active Directory/Azure AD (user/group administration, basic GPO management)
- Exposure to virtualization and containerization technologies (VMware; Docker/Kubernetes concepts).
- Experience supporting users in national lab, federal, DoD/DOE, or other high-security settings.
- ITSM ticketing systems (e.g., ServiceNow) and SLA-driven support
- Scripting/automation fundamentals (PowerShell, Bash, or Python) for routine admin tasks.
- Endpoint management tools (e.g., SCCM/MECM, Intune, JAMF, or similar)
- Working knowledge of Windows 10/11 and Windows Server basics; familiarity with macOS and Linux/Unix administration.
- Tuition Reimbursement
- 401(k) & ESOP (with company match up to 4%)
- Paid Parental Leave
- Medical/Dental/Vision Insurance Plans
- Flexible Work Schedules
- Professional Development and Training
- Employee Assistance Program
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded in 1969
Company Founding Year
The company was established in 1969, marking its origins as a specialized consulting and engineering firm.
Revenue $150M
Annual Revenue
Maintains a steady revenue around $150 million, reflecting consistent growth through strategic acquisitions.
100M Rows Migrated
Legacy Data Migration
Notable for complex projects, including the migration of 100 million rows of legacy data.
- Grew from geology roots into a multidisciplinary firm with global reach and diverse expertise.
- Structured across divisions including Mining & Energy, Water & Natural Resources, Data & Technology, and more.
- Typical projects span from mine planning and watershed restoration to IT systems and GIS mapping.
- Acquired niche firms like Geothermal Resource Group and Enviromin to broaden subsurface and environmental capabilities.
- Notable for tackling complex challenges—such as protecting Mt. Rushmore.
- Operates from multiple US offices and supports projects in North and South America, Europe, and beyond.
- Combines engineering, environmental science, and custom technology to solve real-world, hard‑to‑solve problems.
- Prefers hands‑on, problem‑solving jobs in areas like cavern storage, stormwater design, and 3D geology modeling.
- Passion – 'Our work is our passion… drives us to seek solutions for difficult problems in new and innovative ways.'
- Accountability – 'We are accountable to our words and to our actions… doing what we say we will do.'
- Caring – 'Caring applied to our families, our coworkers, our partners and our communities and demonstrate dedication through our actions.'
- Teamwork – 'We work together and collaborate for our collective success… sense of teamwork is extended into our relationships with our partners.'
- Know‑how – 'Know‑how defines the core of who we are… ingenuity, aptitude, and skill… knowing how to get things done.'
- Entrepreneurial spirit – 'RESPEC has always valued a curious, entrepreneurial spirit, encouraging our employee‑owners to nurture their passions and grow their careers.'
Since 2020
Active CCUS Projects
Partnership in carbon capture, utilization, and storage (CCUS) projects has been ongoing since 2020.
Six Projects
CCUS Initiatives in U.S.
Initiated six CCUS projects in the United States, contributing to climate change mitigation efforts.
- Supporting geothermal, hydrogen, and energy storage projects as key components of clean-energy initiatives.
- Specializing in sustainable engineering practices such as biogas recovery, water reuse, and environmental product declarations.
- Aiming for net-zero carbon outcomes through advanced CCUS modeling and advisory services.
100% Employee-Owned
Ownership Structure
The company is fully owned by its employees through an Employee Stock Ownership Plan (ESOP), fostering a culture of accountability and shared ownership.
3.3/5
Diversity & Inclusion Rating
The company has received a Glassdoor rating of 3.3 out of 5 for its Diversity & Inclusion practices.
- Flexible work schedules and remote work options across all job postings.
- Paid parental leave and tuition reimbursement to support different employee life stages.
- Gender statistics not publicly disclosed.
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