Service Operator

• Operating paper based systems as necessary to compliment the operating software including back-up systems.
• Uploading and amending asset information as held in the Control Hub database
• Log calls / jobs on the Control Hub database utilising service software (IFS). Calls / jobs may be received by telephone, facsimile, email or in person.
• Allocating works orders to directly employed maintenance team and / or supply chain.
• Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with GRAHAM ISO management systems and Quality Control procedures
• Provide cover on various sites throughout NI & GB as and when required
• Report back to clients and contract staff on job progress and completion – produce reports.
• Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.

Desirable

1. Experience in service systems software

2. Previous experience in facilities management industry

Hours Per Week: 37.5 hours, Mon-Fri

Essential

1. Demonstrate a minimum of 1 years previous experience in a similar service role

2. Previous experience in a busy office environment

3. Competent IT skills to include Microsoft Outlook and Excel

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