Junior Support Technician at Boardwalk in Edmonton, Alberta, Canada | Kablio

Role

Description

monitoring platforms

account management

remote support

security systems

post‑implementation

ticket management

Use industry-leading monitoring and management platforms to deliver support
Support user account management including rights, security and systems groups.
Provide support to remote personnel using a variety of available software tools.
Work within a small close-knit team to provide technical support and troubleshooting to our Associates and customers with a high degree of proficiency.
Security Systems, access control support as well as retrieval of video from digital video surveillance systems as required
Provide Post-implementation support.
Respond to customers via site visits, telephone or email to provide problem resolutions in accordance with our service standards.
Escalate issues appropriately to internal teams
Ticket management and incident resolution for a variety of hardware assets including thin clients, mobile devices (phones and tablets), network support, software installations, VOIP phones, internet access, printer and intercom support, anti-virus software/ virus disinfection.

Requirements

office365

active directory

help desk

a+ certification

college diploma

2 years

Ability to work independently and with other associates in a team environment.
Strong commitment to providing excellent customer service to fellow associates.
Must be willing to travel locally.
Excellent listening and communication skills.
Experience with Help Desk Ticketing systems
Must have valid Driver’s license.
Technical knowledge and experience in supporting Microsoft Office 365 Applications (Word, Excel, Outlook, Teams)
Microsoft / A Plus / Network+ certifications as a plus
College/Technical School Diploma or Certification required or appropriate work experience or combination of education plus experience.
Working Knowledge of iOS, and Android devices.
Proficiency with Windows 11, Active Directory, Web Programs and administration.
Structured cabling and terminating as required in Leasing office renovation projects.
Ability to learn and adapt to changing systems and new technology.
Valid driver license
Ability to handle sensitive information and maintain utmost confidentiality at all times.
Detail oriented with effective organizational and planning skills.
Ability to work under pressure while maintaining quality and consistency of service
Vehicle required
Positive Attitude, courteous and friendly with high level of professionalism
Minimum of 2 years’ experience in a technical support capacity.

Benefits

Fitness & Wellness Reimbursement
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Health & Dental, Critical Illness, & Life Insurance Benefits
Hybrid working arrangement
Group RRSP with generous employer matching
Paid vacation time plus 6 grace days
Paid Training & Development opportunities
A competitive salary that’s benchmarked to industry salary data

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

security background checks
reference checks
pre-employment physical testing where applicable

Company

Overview

1984

Year Founded

Established in 1984, the company has grown to be a major player in residential property ownership and management across Canada.

Portfolio spans across Canada, providing quality living spaces for families and individuals.
Reputation for transforming communities and revitalizing older properties to create attractive living environments.
Commitment to sustainable, community-centered development with regular large-scale renovation and redevelopment projects.
Consistent strong financial performance supported by a solid portfolio of well-located properties.
Diverse portfolio includes both suburban and urban properties, offering a range of apartment styles and sizes to meet varying customer needs.
A leader in property management innovation, integrating technology to improve tenant experience.

Culture + Values

Integrity – We will be honest, accountable, transparent, objective, constructive, respectful and trusting in our dealings with others, appreciating their views and differences.
Our Associates – We will provide a safe and respectful work environment that attracts, supports, develops and recognizes high‑performing and innovative team members.
Teamwork – We will work as a team, appreciating and benefiting from each other’s unique talents and skills in an open environment while recognizing that the team’s successes are our successes.
Customer Service – We will promptly respond to Resident Member concerns and needs with thoughtfulness, compassion and innovation, while at the same time striving to develop proactive solutions through a support network and a positive service attitude.
Social Responsibility – We will contribute to our Communities and encourage our Associates and Resident Members to also contribute in ways that reflect our Golden Foundation, balancing our needs with those of others.
Leading with Love Always – We’re committed to an inclusive culture that is led with kindness, compassion and support for our Associates and Resident Members.
BWell – Comprising five pillars: B Sustainable, B Healthy, B Inclusive, B Community and B Charitable.

Environment + Sustainability

$23M investment

Energy Efficiency Upgrades

The company invested $23 million in 2024 to modernize boilers, improve building insulation, retrofit lighting, and expand submetering.

38,446 tonnes

Waste Generated in 2024

The company generated 38,446 tonnes of waste, with 5,360 tonnes diverted from landfills through recycling and reduction efforts.

5,800+ trees

Earth Month Challenge

Over 5,800 trees were planted through an Earth Month Challenge, raising over $5,000 for environmental initiatives.

#131 Rank

Canada’s Most Responsible Companies

Recognized as one of Canada’s Most Responsible Companies by Newsweek in 2024.

Reduced energy usage by 13.8% and GHG emissions by 14.4% compared to 2019 baseline.
Reduced water use intensity by 11.7% since 2019, via submetering and advanced leak-detection.
Installed energy metering in 91.2% of suites for electricity and 19.5% for natural gas.
Launched supplier ESG survey and increased use of environmentally friendly cleaning products (61% of top-used products).

Inclusion & Diversity

12,000 hours

DEI Training Hours

Associates completed over 12,000 hours of training in 2024, including modules focused on diversity, equity, and inclusion.

Foster belonging and open, respectful dialogue through the B Inclusive pillar and DEI Committee.
Completed company-wide DEI training in 2023.
No specific gender-related statistics publicly disclosed.

Articles

Boardwalk Careers

Boardwalk Portfolio

About Us

Role

Description

monitoring platforms

account management

remote support

security systems

post‑implementation

ticket management

Use industry-leading monitoring and management platforms to deliver support
Support user account management including rights, security and systems groups.
Provide support to remote personnel using a variety of available software tools.
Work within a small close-knit team to provide technical support and troubleshooting to our Associates and customers with a high degree of proficiency.
Security Systems, access control support as well as retrieval of video from digital video surveillance systems as required
Provide Post-implementation support.
Respond to customers via site visits, telephone or email to provide problem resolutions in accordance with our service standards.
Escalate issues appropriately to internal teams
Ticket management and incident resolution for a variety of hardware assets including thin clients, mobile devices (phones and tablets), network support, software installations, VOIP phones, internet access, printer and intercom support, anti-virus software/ virus disinfection.

Requirements

office365

active directory

help desk

a+ certification

college diploma

2 years

Ability to work independently and with other associates in a team environment.
Strong commitment to providing excellent customer service to fellow associates.
Must be willing to travel locally.
Excellent listening and communication skills.
Experience with Help Desk Ticketing systems
Must have valid Driver’s license.
Technical knowledge and experience in supporting Microsoft Office 365 Applications (Word, Excel, Outlook, Teams)
Microsoft / A Plus / Network+ certifications as a plus
College/Technical School Diploma or Certification required or appropriate work experience or combination of education plus experience.
Working Knowledge of iOS, and Android devices.
Proficiency with Windows 11, Active Directory, Web Programs and administration.
Structured cabling and terminating as required in Leasing office renovation projects.
Ability to learn and adapt to changing systems and new technology.
Valid driver license
Ability to handle sensitive information and maintain utmost confidentiality at all times.
Detail oriented with effective organizational and planning skills.
Ability to work under pressure while maintaining quality and consistency of service
Vehicle required
Positive Attitude, courteous and friendly with high level of professionalism
Minimum of 2 years’ experience in a technical support capacity.

Benefits

Fitness & Wellness Reimbursement
Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
Health & Dental, Critical Illness, & Life Insurance Benefits
Hybrid working arrangement
Group RRSP with generous employer matching
Paid vacation time plus 6 grace days
Paid Training & Development opportunities
A competitive salary that’s benchmarked to industry salary data

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

security background checks
reference checks
pre-employment physical testing where applicable

Company

Overview

1984

Year Founded

Established in 1984, the company has grown to be a major player in residential property ownership and management across Canada.

Portfolio spans across Canada, providing quality living spaces for families and individuals.
Reputation for transforming communities and revitalizing older properties to create attractive living environments.
Commitment to sustainable, community-centered development with regular large-scale renovation and redevelopment projects.
Consistent strong financial performance supported by a solid portfolio of well-located properties.
Diverse portfolio includes both suburban and urban properties, offering a range of apartment styles and sizes to meet varying customer needs.
A leader in property management innovation, integrating technology to improve tenant experience.

Culture + Values

Integrity – We will be honest, accountable, transparent, objective, constructive, respectful and trusting in our dealings with others, appreciating their views and differences.
Our Associates – We will provide a safe and respectful work environment that attracts, supports, develops and recognizes high‑performing and innovative team members.
Teamwork – We will work as a team, appreciating and benefiting from each other’s unique talents and skills in an open environment while recognizing that the team’s successes are our successes.
Customer Service – We will promptly respond to Resident Member concerns and needs with thoughtfulness, compassion and innovation, while at the same time striving to develop proactive solutions through a support network and a positive service attitude.
Social Responsibility – We will contribute to our Communities and encourage our Associates and Resident Members to also contribute in ways that reflect our Golden Foundation, balancing our needs with those of others.
Leading with Love Always – We’re committed to an inclusive culture that is led with kindness, compassion and support for our Associates and Resident Members.
BWell – Comprising five pillars: B Sustainable, B Healthy, B Inclusive, B Community and B Charitable.

Environment + Sustainability

$23M investment

Energy Efficiency Upgrades

The company invested $23 million in 2024 to modernize boilers, improve building insulation, retrofit lighting, and expand submetering.

38,446 tonnes

Waste Generated in 2024

The company generated 38,446 tonnes of waste, with 5,360 tonnes diverted from landfills through recycling and reduction efforts.

5,800+ trees

Earth Month Challenge

Over 5,800 trees were planted through an Earth Month Challenge, raising over $5,000 for environmental initiatives.

#131 Rank

Canada’s Most Responsible Companies

Recognized as one of Canada’s Most Responsible Companies by Newsweek in 2024.

Reduced energy usage by 13.8% and GHG emissions by 14.4% compared to 2019 baseline.
Reduced water use intensity by 11.7% since 2019, via submetering and advanced leak-detection.
Installed energy metering in 91.2% of suites for electricity and 19.5% for natural gas.
Launched supplier ESG survey and increased use of environmentally friendly cleaning products (61% of top-used products).

Inclusion & Diversity

12,000 hours

DEI Training Hours

Associates completed over 12,000 hours of training in 2024, including modules focused on diversity, equity, and inclusion.

Foster belonging and open, respectful dialogue through the B Inclusive pillar and DEI Committee.
Completed company-wide DEI training in 2023.
No specific gender-related statistics publicly disclosed.

Articles

Boardwalk Careers

Boardwalk Portfolio

About Us