Operations Manager

Description

• Provide on-the-job training and ongoing coaching to installers
• Participate in hiring, onboarding, and training of installation staff
• Oversee installation scheduling, job completion verification, and quality assurance
• Ensure compliance with permitting, documentation, and CRM requirements
• Support installers in the field with technical issues or complex installations
• Track job costs, analyze service trends, and implement process improvements
• Collaborate with Project Coordinators to ensure seamless project execution
• Conduct morning startups, assign daily tasks, and monitor crew performance
• Manage warehouse inventory, materials, and vendor relationships
• Handle customer escalations professionally, mitigating issues and ensuring a positive resolution
• Check in on active jobs throughout the day to ensure progress, quality, and customer satisfaction
• Lead and manage installation crews, ensuring projects are completed on time and to company quality standards

Requirements

• Ability to manage multiple projects and priorities effectively
• Hands-on installation experience (able to assist crews when needed)
• Background in the general contractor space
• Excellent customer service and problem-solving skills
• 5+ years of experience in home renovation, kitchen and bath remodeling, or a related trade
• Strong plumbing knowledge and ability to support plumbing-related installations
• Proven leadership and team management experience
• Valid driver’s license and clean driving record

Benefits

• Supportive, professional work environment with opportunities for growth
• Company vehicle and gas reimbursement
• Performance bonuses based on individual and team results
• Annual base salary: $75,000–$85,000 (based on experience)

Training + Development

Interview process

Visa Sponsorship

Security clearance