Customer Service Specialist at Häfele America Co. in High Point, NC | Kablio

Customer Service Specialist at Häfele America Co. in High Point, NC | Kablio

Company

Overview

$780 Million

Annual Revenue

The company generates a significant annual revenue, reflecting its strong market presence and expansive product offerings.

4 Locations

Distribution Centers

Spread across multiple states, these centers support efficient nationwide operations.

1973

Year Founded

Established over four decades ago, the company has grown to become a leader in its field.

Quickly expanded into a nationwide provider based in Archdale, NC.
Showroom located in New York City.
Powers projects ranging from retail and hospitality interiors to residential kitchens and closets.
Specializes in cabinet & furniture hardware, sliding-door systems, LED lighting, and electronic locking mechanisms.
Solves hidden design challenges in architecture and interior design.
Typical projects include custom kitchens, architectural millwork, commercial lighting installations, and integrated storage solutions.
Unusually partners with Amish-crafted brands (like Century Components) and offers cutting-edge lighting automation via its proprietary Loox system.
Backed by the German Häfele Group, combining legacy fittings expertise with modern product innovation and an expansive U.S. distribution network.

Culture + Values

Exceptional manufacturing expertise.
Engineering excellence is a cornerstone of their work.
Unparalleled innovation drives their solutions.
Holistic solutions backed by a strong service approach.
Thinking ahead is their guiding credo.
High-quality standards ensure excellence.
Customer proximity is a key focus.

Environment + Sustainability

9M CO2e

Annual Carbon Footprint

The company's net carbon emissions across Scopes 1–3 in 2022 were approximately 9,242,300 kg of CO₂e.

27th Percentile

Sustainability Ranking

The company achieved a DitchCarbon score of 27, outperforming 92% of its peers in the Wholesale Trade sector.

70% Savings

Appliance Efficiency

Washing machines with hot-water connections achieve up to 70% electrical energy savings.

Energy‑saving LED lighting featured in product portfolio (e.g., NRS Verso 85 hood)
Eco Mode fridge feature automatically reduces energy use when away
No publicly disclosed net‑zero target date or science‑based emissions reduction targets

Inclusion & Diversity

3.9/5 Culture & Values rating

Glassdoor ratings

The company received a Culture & Values rating of 3.9/5 and a Diversity & Inclusion rating of 3.8/5 on Glassdoor.

76% would recommend

Employee satisfaction

76% of respondents would recommend the company to a friend, reflecting strong employee satisfaction.

82% CEO approval

Leadership approval

82% of respondents approve of the CEO, indicating alignment with leadership and company direction.

No publicly available breakdown of gender ratios or explicit DEI goals.

Articles

Häfele America Co. Contact Page

Häfele America Co. Showrooms & Services

Häfele America Co. Distribution Services