Provides installation, repair, and service solutions for doors, automated systems, and security products.
Coordinate scheduling, dispatch, and admin tasks for field technicians in Little Rock.
8 days ago ago
Junior (1-3 years)
Full Time
Little Rock, AR
Field
Company Size
4,000 Employees
Service Specialisms
Door Systems
Access Control
Installation Services
Repair Services
Security Solutions
Maintenance Services
Sector Specialisms
Health Care
Education
Industrial & Manufacturing
Data Centers
Retail
Distribution & Logistics
Government & Municipality
Commercial Construction
Role
Description
work orders
schedule management
troubleshooting
service tickets
report management
billing support
Represent the company in a professional manner
Provide accurate work orders and picking lists to the warehouse for inventory pulling
Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets
Ensuring customer COD payments are collected prior to job completion
Run, review and manage department reports to ensure the department is meeting customer expectations and commitments
Assist field techs with technical/mechanical troubleshooting/problem solving
Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing
Create and maintain service tickets to ensure service dates are met
Work with estimating team to provide service quotes when required
Assist with billing paperwork and meeting customer billing document requirements
Requirements
time management
multitasking
dispatch experience
customer service
microsoft office
Must have good time management skills, be organized and the ability to multi-task
Experience in a dispatch or other high volume administration field is a plus
Must have excellent communication skills and focused on customer service
Experience using Microsoft Office Suite
Benefits
Competitive compensation: Including annual performance evaluations!
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
401k retirement plan: Including an employer match!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Company paid: Life insurance, short-term disability, & long-term disability
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
references and employment verifications required
background check required
drug screen required
driving record check required if applicable
Company
Overview
Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties.
Offers a wide range of products, including doors, automated systems, and security solutions.
Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance.
Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.
Culture + Values
Commitment to delivering the highest quality products and services
Focus on innovation and continuous improvement
Maintaining a collaborative environment
Integrity in all business practices
Respect for the individual
Accountability in all actions
Customer-first approach
Building long-term relationships based on trust
Environment + Sustainability
Ongoing commitment to reducing environmental impact
Investing in energy-efficient solutions for buildings and infrastructure
Utilizing environmentally responsible materials and practices in product development
Promoting sustainability through partnerships with eco-friendly suppliers