Service Delivery Trainer

Description

• Administer, present, and instruct upon all Transportation training segments, material, and accountability relevant to Conductor in Training and/or New Hire Engineer certification programs.
• Work collaboratively with the training team to develop the training department annual plan.
• Assist in the review and modification of training material as necessary to comply with all regulatory agencies.
• Assist in the setup of classroom space, procure presentation equipment, and prepare course materials.
• Support in the development of the annual Training Plan for the Transportation Department.
• Assist in the design and publication of training overviews, scheduling of visiting instructors, SMEs, and topic authority.
• Assist in maintaining attendance, evaluations, and test records during training sessions.
• Support regulatory compliance training for all transportation staff.
• Assist in scheduling all required training.
• Support in maintaining training database.
• Support training tracking through current database.
• Schedule SME, equipment, and territorial venues for field training as necessary.
• Collaborate with team members to ensure the standards and expectations of all training programs are met.
• Work with other team members to identify redundancies and efficiencies across departments.
• Assist with the design and development of curriculum to meet training needs.
• Support and monitor operational practices to ensure quality service while ensuring a safe and productive workplace.
• Provide written training documentation/reports upon request and as necessary.

Requirements

• Must have intermediate skills of MS Office Suite, specifically Word, Excel, and PowerPoint.
• Proven ability to communicate successfully with a variety of disciplines and levels, both internal and external key stakeholders.
• Demonstrated experience working in a railroad operation with success in implementing training plans, curriculums, and ability to lead a group to execute yearly training plans.
• Minimum of 2 years similar experience in a fast-paced, highly confidential environment.
• Bachelor’s Degree or equivalent work-related experience required.
• Demonstrated knowledge of convention of standard English grammar and usage when writing or presenting training materials or presentations.
• Highly motivated and driven professional, able to manage multiple priority projects simultaneously.
• Ability to travel through the Keolis Commuter Services network to facilitate training initiatives.
• Demonstrates understanding and adheres to the KCS principles of Employee Engagement, Operational Excellence, Safety & Security, and Economic Performance

Benefits

• Pet, Home, Auto insurance
• Supplemental health plans for accidents, critical illness, hospital stays
• Company Sponsored Life & Accidental Death and Dismemberment Benefits
• Employee Assistance Program
• Classroom and System wide locations of training facilities
• Generous Medical & Rx plan
• Transit and Parking Reimbursement Benefits
• Voluntary Benefits Plan options including
• Dental & Vision Plan
• Flexible Spending Accounts
• Fidelity 401K Program
• Short- & Long-term Disability Benefits
• Railroad Retirement Benefits – a federal program that administers retirement, survivor, unemployment, and sickness benefits to U.S. railroad workers and their families.
• Education Assistance

Training + Development

Interview process

Visa Sponsorship

Security clearance