Digital UX Lead

Description

• Shape discovery activities - interviews, desk research, benchmarking, journey mapping to surface opportunities with clarity
• Mentor and develop a small team, creating a safe, encouraging space for growth
• Partner with Product Managers to craft thoughtful hypotheses and prioritised improvements
• Gently lead end-to-end UX and research projects, keeping work focused, lean and purpose-driven
• Guide qualitative and quantitative research to ensure insights are meaningful, inclusive and actionable
• Champion insight storytelling through supportive workshops, narratives and clear reporting
• Nurture lean UX and research practices, enabling quick learning and confident, customer-led decisions
• Foster accessibility, inclusivity and high-quality research throughout
• Use AI and automation with care to accelerate synthesis, ideation and exploration
• Collaborate closely with the Product Design Lead to create seamless, human-centred digital journeys

Requirements

We’re looking for a Digital UX Lead who brings warmth, curiosity and collaborative energy to shaping the lean UX practices behind our digital products. In this hands-on role, you’ll guide thoughtful research, empower cross-functional teams and help create digital experiences that feel intuitive, human and supportive for millions of people across eonnext.com and our customer apps.

• Location – London - E.ON Next, 47-53 Charterhouse Street, Farringdon, London, EC1M 6PB - with travel to our other sites when required.
• Familiarity with accessible design and inclusive research
• For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider
• Strength in analysis, synthesis and translating complexity into clarity
• Expertise in storytelling through insight-led narratives
• Comfort navigating ambiguity with openness and calm
• Proven ability to deliver research that shapes design and drives impact
• Experience guiding multi-disciplinary teams through discovery
• Strong grounding in discovery, framing and insight generation
• Experience using AI or automation in research and design thoughtfully
• Confidence in lean UX and lean research approaches
• 10+ years in UX and research for consumer digital products, including hands-on leadership

Benefits

It would be great if you had

• Outstanding Benefits - Enjoy 26 days of annual leave plus bank holidays, a generous pension, life cover, bonus opportunities and access to 20 flexible benefits with tax/NI savings
• Support at Every Stage of Life - We’re Fertility Friendly and Menopause Friendly accredited, with inclusive support for everyone
• Accessible & Supportive - Do you consider yourself as having a disability? As a Disability Confident Employer, we guarantee interviews for disabled applicants who meet the minimum criteria for the role and will make any adjustments needed during the process
• Excellent parental leave allowance.
• Invested in Your Growth - From inclusive talent networks to top-tier development programmes, we’ll support your growth every step of the way
• Award-Winning Workplace - We’re proud to be named a Sunday Times Best Place to Work 2025 and the Best Place to Work for 16–34-year-olds
• Flexible & Family-Friendly - Our industry-leading hybrid and family-friendly policies earned us double recognition at the Personnel Today Awards 2024. We’re open to discussing how flexibility can work for you
• Competitive salary

Training + Development

Interview process

Visa Sponsorship

Security clearance