Restaurant Service Manager

Description

• Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment.
• Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
• Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience
• Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees.
• Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service.
• Manages staff under the direction of the General Manager.
• Ensures that guests receive outstanding experiences every time, and leads by example.
• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager and Human Resources.
• In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
• Coordinates and manages all on-site front of house training initiatives and programs.
• Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
• Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.
• Coordinates service staff and resources for special events, social gatherings to ensure all events are executed seamlessly.
• Assists with food prep, cooking, serving or bar duties when required.
• Makes an impact through these primary responsibilities: Ensures staff is consistently providing positive, memorable experiences to all guests,
• Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.

Requirements

• Previous experience leading bar or restaurant kitchen operations required
• Strong leadership skills
• High School Diploma or equivalent
• ServSafe certification preferred.
• Strong attention to detail
• Qualified candidates will have at least two (2) years of bar or restaurant operations management experience.
• ABC Certification where applicable
• Team player with a positive attitude and must have excellent customer service skills.
• Ability to multitask, maintain a sense of urgency at all times, and be able to work in a dynamic, fast paced, environment

Benefits

• Retirement Plan with Company Match
• Generous parental and family leave
• Competitive PTO policy
• Career Growth Opportunities
• Full Suite of Health Benefits
• Strong Company Culture

Training + Development

Interview process

Visa Sponsorship

Security clearance