Restaurant Service Manager

Overview

Manage front‑of‑house staff, ensure guest experience, and oversee service operations.

Key Responsibilities

• regulatory compliance
• staff scheduling
• training coordination
• event execution
• customer experience
• performance reviews

Tasks

-Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. -Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. -Ensures service teams are ready to execute needs and requests of LC Events team to provide customers and residents with an excellent event experience -Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the corporate training team to retrain and position employees. -Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service. -Manages staff under the direction of the General Manager. -Ensures that guests receive outstanding experiences every time, and leads by example. -Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager and Human Resources. -In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. -Coordinates and manages all on-site front of house training initiatives and programs. -Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience. -Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager. -Coordinates service staff and resources for special events, social gatherings to ensure all events are executed seamlessly. -Assists with food prep, cooking, serving or bar duties when required. -Makes an impact through these primary responsibilities: Ensures staff is consistently providing positive, memorable experiences to all guests, -Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations.

Requirements

• leadership
• servsafe
• high school
• 2+ years
• customer service
• multitasking

What You Bring

-Previous experience leading bar or restaurant kitchen operations required -Strong leadership skills -High School Diploma or equivalent -ServSafe certification preferred. -Strong attention to detail -Qualified candidates will have at least two (2) years of bar or restaurant operations management experience. -ABC Certification where applicable -Team player with a positive attitude and must have excellent customer service skills. -Ability to multitask, maintain a sense of urgency at all times, and be able to work in a dynamic, fast paced, environment

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Benefits

-Retirement Plan with Company Match -Generous parental and family leave -Competitive PTO policy -Career Growth Opportunities -Full Suite of Health Benefits -Strong Company Culture

About Lifestyle Communities

-A trailblazer in creating communities that prioritize comfort, accessibility, and modern living for over-55s. -Focus on vibrant, affordable, and sustainable living environments, often incorporating green spaces and recreational facilities. -A leader in creating purpose-built communities tailored for older Australians with a strong portfolio of developments across Australia. -Typical projects include low-maintenance, high-quality homes with a range of amenities, designed to foster social interaction and active lifestyles. -Specializes in residential developments, blending innovation with practicality to cater to the evolving needs of the over-55 demographic. -A standout feature is its focus on community-building, with properties often featuring shared spaces such as pools, gyms, and community halls. -Has grown significantly, establishing a solid presence in the Australian market with a reputation for high-quality, well-designed living spaces.

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