Lead Valet

Description

• Scheduling maintenance of vehicle Plan project work to ensure service representatives and material are on the job at the right time
• Determine who in the customer’s organization is responsible for the mechanical system being serviced.
• Having the proper tools, materials, and scheduled tasking when arriving at the job site
• Modify instructions to create understanding in all levels of people regardless of their technical knowledge.
• Scheduling report time concurrent with jobs
• When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups
• Promptly and accurately complete all required paperwork.
• Respond to customer complaints with the proper amount of sympathy and empathy.
• Handling interruptions in stride
• Use expert technical & troubleshooting knowledge to assist other service representatives in solving problems.
• Persuade customer to replace obsolete systems and makes recommendations.
• Avoid needless callbacks by checking complete system before leaving the job.
• Alert sales about competitive sales efforts. Provide Spot opportunities to meet Operational team goals.
• Follow point-by-point troubleshooting guides to find faults in a short period of time.
• Give assurance to customer that the problem is fixed; explaining cause and remedy; and if problem has not been fixed offer explanation of situation and suggest next step.
• Obtain customer signature on all service reports (before work begins when performing spot).
• Check safety and limit controls for proper setting before leaving the job.
• Upon receiving a customer complaint, follow systematic questioning techniques and relate answers to the functioning of the system.
• Instruct customer’s personnel to the point that they can handle emergencies by themselves and know when to call for service.
• Inform customer when arriving at or leaving the job and when planning to return.
• Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.
• Adhering to planned call schedule
• Teach other technicians how to solve problems without solving the problem for them.
• Can be relied on to train service technicians and trainees.
• Keep technical knowledge up to date regarding equipment and concepts.
• Keep manager informed of unfavorable news, changes made, or disenchantment with price increases by customers. Communicate information to all parties who would benefit from it.
• Search out and read applicable manuals and online sources.
• Assist Sales in pricing agreements and projects.
• Belong to and take advantage of technical organizations to improve technical knowledge.
• Use proper tools and instruments for troubleshooting.
• Explore a customer complaint to determine the real problem.
• Provide sales with qualified leads.
• When the problem is caused by the customer’s use of the system (rather than a fault of the system), tactfully instruct the customer on proper use of the system.

Requirements

• Demonstrate ability to accurately determine job priorities by:
• Must be 18 years of age or older.
• Must meet all requirements to receive approval for working in specific ATS environments (if applicable), ten-year work history if available
• Demonstrate capability of a handling heavy workload of calls
• Customer Service Experience
• One year of lead or supervisory experience
• Recognize what has to be taught to customers and take required time to do so.
• 2 yrs of commercial HVAC experience

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance