Field Service Technician

Description

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Understand Company’s warranty policy and be able to take initiative on processing warranty claim reports in the field
• Complete daily work assignments as requested from the customer or supervisor
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times
• Rebuild various complete components to OEM specifications in service shop
• Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication
• Serve as a subject matter expert for other service technicians, support with their training and development
• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory

Requirements

• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Travel is required in this position
• Will need to complete TL1 and TL2 training within 1 month of hire
• Maintain required US Department of Labor, Mine, Safety & Health Administration Training Certificates, or agree to complete the training program(s) needed to acquire the Training Certificates by date required by Manager
• Will need to complete TL1 and TL2 within 3-6 months of hire
• Expert at Rig Control Systems (RCS)
• Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 training and Safe Start Modules 1-5 within the first year of employment.
• Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2-5 years of relevant experience
• Be able to support varied activities, with simultaneous project and deadlines in a fast-paced environment
• The successful candidate should have basic computer skills, be familiar with Epiroc equipment, have previous work experience demonstrating a strong mechanical aptitude, good work ethic, and be able to read basic hydraulic and 24-volt schematics
• Maintain a valid driver’s license; a good driving record is required, and If required to operate a commercial vehicle weighing more than 26,001 pounds, you must be able to pass all requirements necessary to obtain a Commercial Driver’s License (CDL) for Department of Transportation (DOT) purposes and maintain an active license; Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least 21 years old to drive commercial vehicles across state lines (interstate)

Benefits

• Short and long-term disability insurance
• Direct deposit
• Paid Vacation
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee discounts
• Tuition reimbursement program
• Compensation: $33.00 - $50.00 hourly
• 401(k) plan
• Benefits eligibility begins the 1st of the month after start date
• Life and AD&D insurance
• Wellness program
• Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance