Property Services Coordinator at Riverside in Camden, England, United Kingdom | GBP33,185-33,185 | Kablio

Role

Description

crm management

inbox management

job tracking

subcontractor coordination

report generation

customer support

Maintaining the compliance inbox
Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
Assisting supervisors / surveyors
Maintaining the team inbox and the CRM cases and answering queries.
Responsible for answering calls and relaying information back to the customer/Call centre/complaints
Maintaining the Bucket jobs
Work as part of a high performing team and ensure your actions are supportive of the team being successful
Maintaining the No Access jobs
Liaising with Contractors
Responding to Customers by Telephone and documenting on all calls on CRM
Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
Maintaining OOH inbox
Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
Liaising with Contract Managers
Updating Resident Via CRM system
Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
Maintaining the Engineering inbox
Ensuring that the WIPs is worked on (Works in progress).
Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
Updating the system with relevant information and create reports for analysis
Phoning residents to ensure access is gained for works

Requirements

it skills

data analysis

customer service

communication

housing experience

organisation

Self-motivated, resilient, assertive and confident
Excellent IT skills and literacy
Excellent communication skills, both oral and written
Letter Writing skills
Minute Taking skills
Proven experience of excellent customer service skills
Experience of working in the Housing/Property sector
Ability to scrutinise data and provide recommendations
Excellent organisational skills
Aptitude for complex data analysis and report compilation
Will be cross trained to support service delivery as required

Benefits

Flexible working options available
Investment in your learning, personal development and technology
28 days holidays plus bank holidays
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

applicants must have valid legal permission to work in the uk; the company will not sponsor visas.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services

Role

Description

crm management

inbox management

job tracking

subcontractor coordination

report generation

customer support

Maintaining the compliance inbox
Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
Assisting supervisors / surveyors
Maintaining the team inbox and the CRM cases and answering queries.
Responsible for answering calls and relaying information back to the customer/Call centre/complaints
Maintaining the Bucket jobs
Work as part of a high performing team and ensure your actions are supportive of the team being successful
Maintaining the No Access jobs
Liaising with Contractors
Responding to Customers by Telephone and documenting on all calls on CRM
Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
Maintaining OOH inbox
Escalate any operatives/ contractors’ issues to the relevant surveyor/ Head of Service
Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
Liaising with Contract Managers
Updating Resident Via CRM system
Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
Maintaining the Engineering inbox
Ensuring that the WIPs is worked on (Works in progress).
Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor’ review and contractor payment
Updating the system with relevant information and create reports for analysis
Phoning residents to ensure access is gained for works

Requirements

it skills

data analysis

customer service

communication

housing experience

organisation

Self-motivated, resilient, assertive and confident
Excellent IT skills and literacy
Excellent communication skills, both oral and written
Letter Writing skills
Minute Taking skills
Proven experience of excellent customer service skills
Experience of working in the Housing/Property sector
Ability to scrutinise data and provide recommendations
Excellent organisational skills
Aptitude for complex data analysis and report compilation
Will be cross trained to support service delivery as required

Benefits

Flexible working options available
Investment in your learning, personal development and technology
28 days holidays plus bank holidays
Competitive pay & generous pension

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

applicants must have valid legal permission to work in the uk; the company will not sponsor visas.

Security clearance

Information not given or found

Company

Overview

Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
Specializes in social care, working to improve the lives of vulnerable people through tailored services.
Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
Offers a range of services like homelessness prevention, mental health support, and youth services.
Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.

Culture + Values

We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
We believe in collaboration, working together to achieve our vision and deliver the best possible service.
We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
We are passionate about making a difference and delivering quality services to our communities.

Environment + Sustainability

2050

Net Zero Carbon Emissions Target

The company is committed to achieving Net Zero carbon emissions by the year 2050.

Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
Already reduced carbon emissions for residents.

Inclusion & Diversity

X% Women in Leadership

Women in Senior Roles

The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.

Committed to fostering an inclusive culture where everyone feels they belong.
Set measurable targets to increase the representation of women in leadership roles.
Strive to ensure a diverse workforce through recruitment practices and employee development programs.
Track and report on gender pay gap and aim to reduce it over time through focused strategies.

Articles

Care and Support

Substance misuse and rehab

Partner with us – Our services