HVAC Customer Support Coordinator

Description

• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Utilize Microsoft Windows platform tools and company software to track, manage, and support operations metrics.
• Create RMA’s, prepare shipments for return, track receipt, and follow up on any delays.
• Prepares yearly, monthly, and weekly inventory counts and uploads into company platforms.
• Create new employee trunk locations, tool, and product inventories.
• Develops and maintains viable long-term relationships with customers and subcontractors.
• Encouraging and collaborative team environment.
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during the monthly business reviews.
• Create new customer accounts, reconcile updates, and manage changes with account information.
• Track and update monthly, quarterly, and annual inventory cycle counts.
• Facilitates administration of warranty claims.

Requirements

• Able to influence diverse teams to accomplish tasks/goals.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Associate’s degree preferred.
• Experience and/or basic project accounting or costing principles is desired.
• High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling.
• Able to prioritize work activities based upon financial impact to desired business goals.

Benefits

• Paid vacation, holidays, and sick time.
• JCI Employee discount programs (The Loop by Perk Spot).
• Competitive pay.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.

Training + Development

Interview process

Visa Sponsorship

Security clearance