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Multi-Site Service Director
Aion Management
24d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Morrisville, PA
Field
Company Size
216 Employees
Service Specialisms
Property Management
Rental Property Management
Commercial Property Management
Multi‑Family Housing
Maintenance Services
Leasing Services
Asset Management
Capital Improvements
Sector Specialisms
Property Management
Multi-family Housing
Apartment Communities
Real Estate
Construction Services
Capital Improvements
Interior Finishes
Extended Living Spaces
Role
What you would be doing
preventative maintenance
team environment
oversee maintenance
customer service
manage inventory
budget maintenance
- Conduct and document weekly safety meetings including procedures, training, safety equipment, SDAs and use of equipment
- Ensure excellent customer service with courteous and professional attitude toward all customers and team members
- Generate work and on-call schedule for service employees
- Notify Business Managers with solutions for any safety or liability concerns as well as preventative maintenance needs
- Support and assist Regional Service Director and Real Estate Manager with new hire selection
- Schedule and coordinate apartment turns, including assistance with resident move out and apartment renovations
- Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews. Take corrective action as necessary according to company policy. Provide recommendations for compensation adjustments, promotions, and terminations
- Audit key tracking system daily and weekly
- Follow expense guidelines, monitor operating expenses, and make recommendations for cost saving strategies for the community
- Complete service requests from residents and team members in a timely fashion, in accordance with company policy
- Walk the property daily to uphold curb appeal and monitor safety issue
- Maintain accurate records for all services performed and contracts
- Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services
- Direct and oversee all aspects of maintenance of the community
- Coordinate all contracted services. Solicit and analyze bids, assess work once completed, and track invoices to guarantee timely payment
- Communicate and advise Business Manager on recommendations for capital improvements and maintenance requirements for annual budget
- Assist in snow removal as required
- Create a team environment: hold weekly team meetings; manage by goals, open communication
- Train, coach, and mentor team members, ensuring appropriate training is received
- Participate in after-hours emergency requests and ensure property staff coverage 24 hours a day, 7 days a week
- Manage inventory and storage area, purchasing adequate maintenance materials for service requests and apartment turns, keeping an accurate log of supplies
- Supervise use of property golf carts/Gators if applicable
What you bring
microsoft office
maintenance
high school
driver’s license
communication
certification
- Strong computer skills and proficiency in Microsoft Office
- Sufficient knowledge to thoroughly complete maintenance assessment up to the standards of a Service Director
- High school diploma or equivalent
- Valid Driver’s License
- Excellent English communication skills, both verbal and written.
- Must be on call approx. every 5 or so weeks
- Must be available 24/7 for emergencies
- 4+ years’ experience in maintenance and repair for apartment communities.
- 2+ years supervisory experience
- Ability to walk the grounds and apartments, ascend stairs around the property, lift 60 lbs., climb ladders over 10 feet, and perform other general physical activities such as bending, kneeling, pushing
- Must obtain CFC Certification Universal within 120 days from hire
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
20,000+ Units
Resident Units Managed
The company manages a diverse portfolio of residential units across multiple regions.
1 Billion USD
JV Investment
A joint venture with Goldman Sachs aims to develop thousands of new workforce housing units.
40 Years
Construction Expertise
The company's in-house construction team brings extensive experience to capital improvements.
- AION Management was founded in 2017 with a vision to redefine workforce apartment living through hands-on property management.
- Operating across the Mid-Atlantic and Midwest, it manages a portfolio of around 60 properties.
- The company's vertical integration—combining AION Partners, AION Management, and in-house construction—enables seamless acquisitions, renovations, and operations.
- Led by investment and construction teams, the firm sources and enhances assets, executing core-plus, value-add, and opportunistic strategies.
- Key projects include workforce housing ventures across multiple regions.
- They recently launched Amenify’s resident services app, enhancing the resident experience.
- Typical renovations modernize interiors, create extended living spaces, and improve asset value while boosting resident satisfaction.
- Headquartered in Philadelphia and New York, the company leverages regional expertise to grow in established and emerging markets.
- Integrity
- Collaboration
- Innovation
- Customer-Focused
- Excellence
2030
Net-Zero Target
Aiming to achieve net-zero carbon emissions.
- Focus on reducing energy consumption in buildings, implementing green building standards, and advancing sustainable property management practices.
- Strives for operational efficiency through advanced technology integration to optimize resource use and reduce environmental impact.
- This company is dedicated to creating a diverse and inclusive workplace.
- The company actively promotes a culture where everyone is treated with respect and has an equal opportunity to thrive.
- Gender-related data and specific outcomes are not publicly available on the website or LinkedIn.
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