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Customer Service Rep
National Grid
Handle customer service inquiries, billing, payments, emergencies, and account updates.
10d ago
$21 - $23
Entry-level, Junior (1-3 years)
Full Time
Syracuse, NY
Field
Company Size
23,000 Employees
Service Specialisms
Engineering
Construction
Project Management
Technical Services
Consulting
Design
Operations and Maintenance
Sector Specialisms
Energy
Electricity Transmission
Electricity Distribution
Gas Transmission
Gas Distribution
Hydrogen Transmission
Carbon Capture and Storage (CCS)
Infrastructure
Role
What you would be doing
billing support
meter investigation
emergency response
account updates
field scheduling
payment processing
- Assist customers with billing issues both simple and complex
- Provide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessary.
- Act as First Responders – report for work during emergencies. i.e. Natural disasters.
- Handle collections related concerns and assist customers with the various options available to maintain and/or reinstate their service
- Respond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondence.
- Update customer account information
- Scheduling field orders in alignment with customer expectations
- Investigate and analyze customer issues and develop appropriate solutions to satisfy customer needs.
- Handle Emergency Calls
- Apply customer payments
- Assist Customers with beginning and ending service
- Upon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfaction.
What you bring
high school
bilingual
communication
multitasking
hirevue
customer service
- Strong interpersonal verbal and written skills.
- Must be available for full-time training; all training is paid time. Consistent and punctual attendance is a must.
- Multi/bilingual candidates preferred.
- Must have a minimum a High School Diploma or GED; some college preferred
- Applicant must successfully pass Company supported assessment (HireVue), classroom training, and meet all performance expectations, as determined by the Company.
- Must be willing to work assigned shifts, which may include weekends, holidays and/or overtime.
- Ability to multitask between multiple system applications
- Customer Service Experience preferred
- Must remain up to date with all verbal and written communications including using email and supervisor to agent communication tools.
- Hybrid opportunities available upon completion of in person training and demonstrated proficiency in role
Information not given or found
Interview process
- complete company‑supported assessment (hirevue).
- attend paid full‑time classroom training.
Information not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
1990 Founded
Year Established
The company was established in 1990 to deliver electricity and gas to millions of homes and businesses.
15,000 km
High-Voltage Network
Manages an extensive electricity transmission network of high-voltage lines across the UK.
- Plays a critical role in delivering electricity and gas to millions of homes and businesses.
- Operates in both the UK and US, ensuring safe and reliable energy distribution.
- Deeply involved in the development of renewable energy infrastructure, including wind and solar projects.
- Key projects include cross-border power links to improve energy security and integrating low-carbon solutions.
- Continually innovates to meet growing energy demand while reducing environmental impact.
- Operates in both electricity and natural gas distribution across a vast geographical area in the US.
- Invests in sustainability initiatives and clean energy infrastructure.
- Stand up for safety every day
- Put our customers first
- Be inclusive, supporting and caring for each other
- Speak up, challenge and act where something doesn’t feel right
- Embrace the power and opportunity of diversity
- Increase efficiency to help with customer affordability
- Work with others to find solutions for customers
- Commit to learning and new ideas
- Take personal ownership for delivering results
- Be bold and act with passion and purpose
- Focus on progress over perfection
- Follow the problem through to the end
£51B Investment
Green Infrastructure Commitment
The company has committed to investing £51 billion in green infrastructure projects by March 2029.
Net Zero 2050
Carbon Neutral Goal
Achieve net zero emissions across Scopes 1, 2, and 3 by 2050.
60% Reduction
GHG Emissions Target
Aim to reduce absolute Scope 1 and 2 GHG emissions by 60% by 2030-31 compared to the 2018-19 baseline.
99.4% Diversion
Construction Waste Management
99.4% of construction waste is diverted from landfill.
- 37.5% reduction in absolute Scope 3 GHG emissions by 2033/34 (excluding sold electricity)
- 100% electric light-duty fleet by 2030; transition medium/heavy-duty to zero-carbon alternatives
- 50% reduction in absolute SF6 emissions by 2030/31
- 20% reduction in energy consumption in flagship offices by 2030/31
- 50% reduction in annual air-travel emissions by 2025/26 (from 2019/20 baseline), with remaining emissions offset
- Engage top 50% of US suppliers (by emissions) and top 80% of UK suppliers to set Science-Based Targets by 2025/26
- 17% reduction in controllable Scope 1 and 2 emissions since FY19
- Connecting 1.35 GW of new low-carbon generation to the network in 2023-24
- 100% renewable energy purchased for metered estate
- 7.9% improvement in environmental value of non-operational land since FY21
- 100% of construction projects committing to deliver 10% net gain or greater
- Zero waste to landfill across key areas by 2026
- Restore natural environment by 10% on UK-managed land
- ISO 14001 integrated management system certification
Ranked #1 UK
Gender Equality Ranking
Recognized as the top company in the UK and ranked globally by Equileap in 2021.
84% Score
Workforce Disclosure Initiative
Achieved an 84% score in the Workforce Disclosure Initiative in 2022, reflecting strong progress in inclusion and diversity practices.
#1 in Times Top 50
Gender Equality Employer Ranking
Named the number one employer for gender equality in the Times Top 50 Employers list for 2023.
Bloomberg Gender‑Equality Index
Index Inclusion
Included in the 2023 Bloomberg Gender‑Equality Index, recognizing commitment to transparent reporting and advancing women's equality.
- Aspiration to be among the most inclusive, diverse and equitable companies in business
- Embed inclusion into everything we do
- Build a diverse and innovative green workforce for our customers
- Deliver organisation‑wide equity through our processes
- Use our voice, platform and influence to create dialogue and elevate issues
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