Call Center Representative at Great Day Improvements, Llc in Bedford, OH | USD17-17 | Kablio
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Call Center Representative
Great Day Improvements, Llc
Specializes in home improvement solutions, enhancing outdoor living spaces with custom features.
Handle inbound/outbound calls to sell and support home improvement services.
7 days ago ago
$17 - $17
Junior (1-3 years)
Full Time
Bedford, OH
Field
Company Size
800 Employees
Service Specialisms
Windows and Doors
Gutters, Siding, and Roofing
Additions and Enclosures
Bath and Kitchen Remodeling
Sector Specialisms
Residential
Windows and Doors
Home Exteriors
Patio Enclosures
Sunrooms
Screen Rooms
Bathroom Remodeling
Walk-in Tubs & Showers
+17 more
Role
Description
product knowledge
scheduling coordination
call handling
crm updates
upselling
sales targets
Develop product knowledge across all of our brand offerings to confidently answer questions and provide tailored recommendations.
Collaborate with internal teams to coordinate scheduling and ensure smooth service delivery across multiple product lines.
Work flexible shifts, including evenings and weekends, based on business needs.
Handle inbound and outbound customer calls, providing product information, scheduling consultations, and ensuring a positive experience.
Promote any and all of our products and services, identifying opportunities for upselling and cross-selling where appropriate.
Accurately update and maintain customer records within our CRM platforms to ensure timely follow-up and documentation.
Achieve individual sales and customer experience performance targets, contributing to overall team success.
Assist with customer concerns, using effective problem-solving techniques and escalating when necessary.
Requirements
sales goals
crm
organizational skills
communication
customer experience
call center
Comfortable working toward sales goals in a performance-driven environment.
Basic to intermediate proficiency with CRM systems (experience with i360 Lightning is a plus).
Good organizational skills, with the ability to multi-task and manage time effectively.
Strong verbal and written communication skills, with the ability to quickly build rapport and deliver solutions.
Dependable and punctual, with a strong commitment to delivering an excellent customer experience.
1-2 years of call center or customer service experience, preferably in the home improvement or related industry.
Benefits
Opportunities for career growth within the Great Day Improvements family of brands.
Comprehensive paid training to build product and sales expertise.
Rotating Saturday Schedule
Competitive base pay + performance-based incentives.
A supportive, collaborative work culture that values customer experience and performance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
40 Years
Industry Expertise
The company has been a trusted partner in home improvement for decades, demonstrating long-term commitment and experience in the industry.
Founded with a vision to transform homes and outdoor spaces into personal retreats.
Offers a wide range of custom solutions from sunrooms to patios and decks.
A leader in residential home improvement, delivering high-quality craftsmanship.
Serves homeowners looking to enhance their living spaces with personalized solutions.
Expertise spans design, construction, and installation of outdoor living structures.
Has a reputation for exceptional customer service, providing end-to-end project management.
Known for its commitment to precision, delivering spaces that blend style and functionality.
Typical projects include custom sunrooms, decks, and patio enclosures.
Focused on residential upgrades, with a particular emphasis on outdoor spaces.
Culture + Values
Building strong, lasting relationships with customers, employees, and the community.
Delivering superior service through quality workmanship, innovation, and integrity.
Fostering a collaborative work environment where employees are empowered to contribute ideas and efforts.
Creating a positive work culture where everyone’s contribution is valued.
Environment + Sustainability
By 2030
Net Zero Goal
The company aims to achieve net zero emissions, marking a significant commitment to combating climate change.
Committed to reducing environmental impact through sustainable practices in daily operations.
Focus on energy-efficient solutions and sustainable materials in product offerings.
Minimizes waste through recycling and optimized production processes.
Inclusion & Diversity
Fosters an inclusive and diverse workplace, focusing on fair opportunities for all employees.
Strives for gender equity with an ongoing commitment to hiring and promoting women in leadership roles.
Has implemented a range of initiatives to increase diversity across departments and leadership levels.
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