Proactively contacting all customers at least once per month and ensuring clear, well documented follow up actions.
Supporting accurate posting of payments and Direct Debits, and maintaining detailed notes to support debtor meetings.
Maintaining high standards of compliance with internal policies and relevant legislation.
Collaborating with Sales, Renewals, Support and Legal teams to resolve issues, improve payment performance and maintain strong working relationships .
Managing day-to-day cash collections for your own portfolio, focusing on reducing overdue debt and DSO.
Handling complex accounts, particularly in sensitive areas such as health customers.
Ensuring statements, dunning letters and customer data are accurate and up to date.
Identifying and recommending process improvements to strengthen controls and efficiency.
Supporting the Credit Manager with aged debt reporting, cashflow forecasting, weekly debt calls, and stepping in during periods of absence.
Requirements
analytical
order-to-cash
netsuite
salesforce
communication
credit control
Strong analytical skills with experience in reporting, reconciliations and interpreting financial data.
Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations.
Experience with NetSuite, Salesforce or ServiceNow would be advantageous.
Excellent communication skills, able to build trust with customers and influence internal stakeholders.
Experience in credit control, confident managing complex, high value ledgers and resolving issues independently .
Someone who is organised, detail driven and comfortable managing multiple priorities.
Benefits
Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
Income protection insurance Providing you with support and assistance when you need it most
Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
1968 Founded
Year Established
The company was founded in 1968, marking its origins as Polyglass.
40 Year Lifespan
Product Durability
GRP pipes are designed for long-term reliability, offering a 40-year lifespan.
4 Meters Diameter
Pipe Capacity
Manufactures heavy-duty pipe systems capable of reaching 4 meters in diameter.
32 Bar Pressure
Pressure Capability
Offers pipe systems with a remarkable 32 bar pressure capacity.
Pioneered polymer concrete manholes and jacking pipes in the early 1990s and added GRE pipes in 2000.
Achieved ISO 9001 and ISO 14001 certifications and became the first fully Kuwaiti‑owned GRP pipe supplier approved by Kuwait Oil Company.
Supplies major infrastructure customers like Kuwait’s Ministry of Public Works and exports to Qatar and Singapore.
Manufactures a broad product range: GRP/FRP pipes, GRE pipes, polymer concrete jacking pipes, manholes and GRP tanks.
GRP pipes are produced via dual filament and continuous winding—durable, corrosion‑resistant solutions for sewage, desalination, subsea and industrial uses.
A fully Kuwaiti, independent manufacturer—unique in Gulf‑region GRP production without foreign partnerships.
Culture + Values
Quality commitment to manufacturing high-standard products.
Customer satisfaction through continuous innovation and excellent service.
Continuous improvement of operational efficiencies.
Sustainability in production and operations.
Dedicated team approach to delivering superior products.
Environment + Sustainability
Commitment to reducing environmental impact throughout production.
Utilization of eco-friendly raw materials where possible.
Ongoing energy efficiency initiatives.
Implementing waste reduction practices in manufacturing processes.