Senior Credit Controller

Description

• Proactively contacting all customers at least once per month and ensuring clear, well documented follow up actions.
• Supporting accurate posting of payments and Direct Debits, and maintaining detailed notes to support debtor meetings.
• Maintaining high standards of compliance with internal policies and relevant legislation.
• Collaborating with Sales, Renewals, Support and Legal teams to resolve issues, improve payment performance and maintain strong working relationships .
• Managing day-to-day cash collections for your own portfolio, focusing on reducing overdue debt and DSO.
• Handling complex accounts, particularly in sensitive areas such as health customers.
• Ensuring statements, dunning letters and customer data are accurate and up to date.
• Identifying and recommending process improvements to strengthen controls and efficiency.
• Supporting the Credit Manager with aged debt reporting, cashflow forecasting, weekly debt calls, and stepping in during periods of absence.

Requirements

• Strong analytical skills with experience in reporting, reconciliations and interpreting financial data.
• Strong understanding of the Order to Cash cycle and confidence working with senior stakeholders on complex queries and negotiations.
• Experience with NetSuite, Salesforce or ServiceNow would be advantageous.
• Excellent communication skills, able to build trust with customers and influence internal stakeholders.
• Experience in credit control, confident managing complex, high value ledgers and resolving issues independently .
• Someone who is organised, detail driven and comfortable managing multiple priorities.

Benefits

• Annual Leave 26 days of annual leave, plus public holidays and the ability to buy additional days
• Income protection insurance Providing you with support and assistance when you need it most
• Online Learning Platform: SkillsHub! - Learning at your fingertips, anytime from anywhere. You can access our online library with relevant content for your career growth. We also offer a range of external training opportunities including apprenticeship.
• Pension Scheme Our plan with Scottish Widows offers 5% matched contribution by the company
• Development Programmes From Future Managers to Leadership Training, our development programmes help you get where you need to go
• Performance & Talent Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
• Volunteering Time Our volunteering leave scheme allows you to use your time to help those who need it
• Employee Assistance Programme Free advice, support, and confidential counselling available 24/7 through Care First
• Performance Bonus Our Group-wide bonus scheme enables you to reap the rewards of your success
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger

Training + Development

Interview process

Visa Sponsorship

Security clearance