Dispatcher/Customer Service Representative at Chesapeake Electric in Annapolis, MD | USD50,000-75,000 | Kablio

Role

Description

process improvement

scheduling checklists

dispatch monitoring

schedule management

performance tracking

job coordination

Recommend process improvements that streamline communication and boost results.
Prepare next-day and two-week scheduling checklists to stay ahead of upcoming work.
Coordinate with technicians, warehouse, and leadership to keep jobs on track.
Confidently turn inquiries into booked jobs through clear, friendly communication.
Monitor the dispatch board in real time and adjust to shifting priorities.
Collaborate across departments to strengthen teamwork and elevate the customer experience.
Serve as the first impression for customers, answering calls and understanding their needs.
Maintain a professional, empathetic, solutions-oriented approach on every call.
Conduct post-job debriefs to confirm standards were met and capture key feedback.
Follow up on open or canceled jobs to maximize conversions and keep schedules full.
Own the daily schedule by assigning the right technician to the right job.
Track booking rates, dispatch efficiency, and customer satisfaction to spot trends.

Requirements

servicetitan

crm

dispatching

customer service

high school

multitasking

Proven experience in dispatching, scheduling, or customer service, preferably in the home services or electrical industry.
High school diploma or equivalent; further education a plus.
Exceptional multitasking ability and composure under pressure.
Proficiency with ServiceTitan or similar CRM/dispatch platforms.
Ability to pass a background check.
Strong written and verbal communication skills with a sales-minded, customer-first approach.

Benefits

Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day.
Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.
Extra Security: 100% company-paid short-term disability.
Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
Earn with Confidence: Competitive base pay plus weekly performance incentives.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

ability to pass a background check.

Company

Overview

2014

Year Founded

Established as a locally owned electrical contractor in Annapolis, Maryland.

Inc. 5000

Service Excellence Ranking

Recognized among the fastest-growing private companies in the U.S.

Operates with licensed and insured electricians, offering services from wiring and panel upgrades to EV charger and generator installation.
Typically handles home renovations, emergency repairs, lighting projects, and pier power installations across Anne Arundel, Howard, Prince George’s, and surrounding counties.
Specializes in sectors such as residential homes, commercial properties, utilities‑style installations, and smart home integrations.
Committed to community support through initiatives like Chesapeake Cares, offering free electrical assistance to those in need.

Culture + Values

Integrity: We are honest and act with fairness, responsibility, and respect.
Customer Commitment: We are dedicated to delivering value and exceptional service.
Excellence: We strive for continuous improvement and innovation.
Safety: We ensure the health and safety of our employees, customers, and communities.
Sustainability: We make decisions that promote long-term benefits for the environment and society.

Environment + Sustainability

2050

Net Zero Target

Aiming to achieve net-zero greenhouse gas emissions by this year.

focused on advancing renewable energy and reducing carbon footprints.
committed to improving the energy efficiency of their operations and services.
invests in technologies that reduce environmental impact and promote sustainability.

Inclusion & Diversity

Focus on increasing female leadership across the organization.
Ongoing initiatives to foster a more inclusive workplace culture.
Expanding diversity in hiring and leadership development with measurable results over time.

Articles

Services

Careers

Role

Description

process improvement

scheduling checklists

dispatch monitoring

schedule management

performance tracking

job coordination

Recommend process improvements that streamline communication and boost results.
Prepare next-day and two-week scheduling checklists to stay ahead of upcoming work.
Coordinate with technicians, warehouse, and leadership to keep jobs on track.
Confidently turn inquiries into booked jobs through clear, friendly communication.
Monitor the dispatch board in real time and adjust to shifting priorities.
Collaborate across departments to strengthen teamwork and elevate the customer experience.
Serve as the first impression for customers, answering calls and understanding their needs.
Maintain a professional, empathetic, solutions-oriented approach on every call.
Conduct post-job debriefs to confirm standards were met and capture key feedback.
Follow up on open or canceled jobs to maximize conversions and keep schedules full.
Own the daily schedule by assigning the right technician to the right job.
Track booking rates, dispatch efficiency, and customer satisfaction to spot trends.

Requirements

servicetitan

crm

dispatching

customer service

high school

multitasking

Proven experience in dispatching, scheduling, or customer service, preferably in the home services or electrical industry.
High school diploma or equivalent; further education a plus.
Exceptional multitasking ability and composure under pressure.
Proficiency with ServiceTitan or similar CRM/dispatch platforms.
Ability to pass a background check.
Strong written and verbal communication skills with a sales-minded, customer-first approach.

Benefits

Investing in Your Future: 401k with 5% match (vested immediately) + profit sharing.
Career Growth: Paid onboarding, ongoing training, coaching, and mentorship; apprenticeship school tuition; and even “start your own business” mentorship for those seeking to run their own shop one day.
Time Off that Matters: PTO, paid birthday, paid work anniversary, and all major holidays (including Juneteenth).
Giving Back: Through our Chesapeake Cares program, we provide free critical electrical services to families in need, host quarterly charity events supporting employee-nominated causes, and stay actively involved in making our community stronger.
Extra Security: 100% company-paid short-term disability.
Strong Benefits: Dental, Vision, HSA, Aflac, Long-term Disability, and Life Insurance.
Life Events Covered: Paid maternity/paternity leave and paid bereavement leave.
Recognition & Fun: From weekly awards to monthly team socials and year-round celebrations, we make sure hard work gets noticed.
Earn with Confidence: Competitive base pay plus weekly performance incentives.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

ability to pass a background check.