B2B Officer at Energy Bay in Melbourne, Victoria, Australia | Kablio

Role

Description

crm updates

nmi discovery

document management

crm workflows

process improvement

customer onboarding

Updating customer status in CRM and associated customer tracking systems
Initiating customer NMI discovery and defined standard customer Transfers
Collation of associated paperwork that may be required for solar customers, including correspondence with channel partners and solar panel installers
Initiating a range of defined CRM Workflows to communicate to customer
Identifying issues and opportunities for system and process improvements
Checking, following up and processing new customer sign ups and other related customer documents (Document Management)

Requirements

ms excel

ms office

bachelor's

customer facing

electricity

renewable energy

Ability to work as part of a close-knit team in a dynamic and growing business with a strong interest in renewable energy
General IT skills and proficiency in MS Office (particularly MS Excel).
Excellent communication, negotiation and active listening skills with the ability to communicate with key stakeholders at multiple levels
Analytical and process focused, reliable and punctual
A minimum of 12 months' experience in a customer facing role in the Utilities or Hospitality sectors
A bachelor's degree in any discipline is preferred.
Experience within the electricity industry is preferred including understanding of the energy industry value chain
Proven ability to manage multiple competing priorities while maintaining attention to detail

Benefits

Comprehensive training and mentorship from experienced professionals
New office location, with stunning panoramic views, close to Burnley train station

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$500M

Partnership Value

Secured a partnership worth US$500 million with ESR Australia to deploy solar and battery storage.

50 MW

Solar Storage

Deploys 50 megawatts of solar storage as part of the landmark partnership.

300 MW

Battery Storage

Delivers 300 megawatts of battery storage as part of the landmark partnership.

Backed by impact capital and the parent group of brands like Solar Bay and Diamond Energy, it rapidly scaled through strategic acquisitions and partnerships.
Delivered headline projects like Australia’s largest behind-the-meter solar system at McCain Foods and major rooftop + battery installations at Moorebank Logistics.
Operates via brands: Solar Bay (asset construction, financing, embedded networks) and Diamond Energy (100% renewables energy retail).
Typical offerings include embedded networks, PPA-backed renewable installations, onsite solar, battery storage, and EV charging infrastructure.
Notable for pioneering embedded energy systems in major shopping centres, logistics hubs, and convention centres with modern financing models.
Grew through acquisitions like QuadSol and Diamond Energy, gaining full-stack capabilities from design and build to generation and retail.
Built and operates one of Australia’s first behind-the-meter solar + storage systems topping a major potato processing plant.

Culture + Values

This organization is a community that thrives on collaboration and shared purpose.
People are considered the greatest asset, with a strong emphasis on diversity of thought, experience, and perspective.
Commitment to driving innovation and delivering results that matter to clients is a key focus.
The organization acts with integrity, ensuring trust and transparency in all operations.
Agile and flexible, they adapt quickly to the evolving energy landscape.
Pride is taken in delivering exceptional service and value to clients and partners.

Environment + Sustainability

2050

Net-Zero Commitment

The company aims to achieve net-zero emissions through comprehensive environmental strategies and innovative solutions.

Works with clients to reduce carbon footprint and improve energy efficiency.
Focuses on renewable energy integration, energy storage, and smart grids.
Monitors and reports on energy consumption and emissions continuously.

Inclusion & Diversity

Articles

Energy Bay Careers

Energy Bay Projects

Company

Overview

$500M

Partnership Value

Secured a partnership worth US$500 million with ESR Australia to deploy solar and battery storage.

50 MW

Solar Storage

Deploys 50 megawatts of solar storage as part of the landmark partnership.

300 MW

Battery Storage

Delivers 300 megawatts of battery storage as part of the landmark partnership.

Backed by impact capital and the parent group of brands like Solar Bay and Diamond Energy, it rapidly scaled through strategic acquisitions and partnerships.
Delivered headline projects like Australia’s largest behind-the-meter solar system at McCain Foods and major rooftop + battery installations at Moorebank Logistics.
Operates via brands: Solar Bay (asset construction, financing, embedded networks) and Diamond Energy (100% renewables energy retail).
Typical offerings include embedded networks, PPA-backed renewable installations, onsite solar, battery storage, and EV charging infrastructure.
Notable for pioneering embedded energy systems in major shopping centres, logistics hubs, and convention centres with modern financing models.
Grew through acquisitions like QuadSol and Diamond Energy, gaining full-stack capabilities from design and build to generation and retail.
Built and operates one of Australia’s first behind-the-meter solar + storage systems topping a major potato processing plant.

Culture + Values

This organization is a community that thrives on collaboration and shared purpose.
People are considered the greatest asset, with a strong emphasis on diversity of thought, experience, and perspective.
Commitment to driving innovation and delivering results that matter to clients is a key focus.
The organization acts with integrity, ensuring trust and transparency in all operations.
Agile and flexible, they adapt quickly to the evolving energy landscape.
Pride is taken in delivering exceptional service and value to clients and partners.

Environment + Sustainability

2050

Net-Zero Commitment

The company aims to achieve net-zero emissions through comprehensive environmental strategies and innovative solutions.

Works with clients to reduce carbon footprint and improve energy efficiency.
Focuses on renewable energy integration, energy storage, and smart grids.
Monitors and reports on energy consumption and emissions continuously.

Inclusion & Diversity

Articles

Energy Bay Careers

Energy Bay Projects