Lead Concierge

Description

• Answers and screens all incoming calls in a courteous and professional manner
• Ensures appropriate office supplies are on hand
• Assigns daily task and ensure completion of tasks
• Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
• Maintains and updates log of emergency phone numbers and resident emergency face sheets
• Monitors security alarms, resident emergency call system, and front door security
• Schedules Concierge Team Members to ensure appropriate front desk coverage
• Coordinates maintenance of all office equipment
• Participates in and attends all in-service training as scheduled
• Orders and maintains appropriate office supplies
• Receives and processes mail for the community
• Assists the Business Operations Director in administrative tasks as assigned
• Assists the Business Operations Director and Sales Counselor with special projects

Requirements

• Strong interpersonal skills and capable of relating to a variety of people and personalities
• FSA (Commuter/Parking)
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
• Experience working with the senior population
• An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.
• High school diploma preferred
• While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.

Benefits

• Employee Assistance Program (EAP)
• Tuition Reimbursement
• Employee Referral Bonus
• Health Insurance: Medical/Rx, Dental, and Vision
• Ancillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disability
• Paid Time Off (PTO) and Holidays
• Basic Life & Accidental Death & Dismemberment (AD&D) Insurance
• 401(k) Retirement with Company Match
• Resident Referral Bonus

Training + Development

Interview process

Visa Sponsorship

Security clearance