Mobilisation Manager

Description

Design, Build and Operational Interface

• Work with internal communications team and tenancy management teams to develop and implement a targeted marketing and communications plan in line with Respond values and local housing needs.
• Work with internal and external stakeholders to ensure timely completion of all building readiness activity ensuing agreed contract specifications are delivered.
• Support the operational teams to coordinate service contracts and operational infrastructure: utilities, broadband, waste, cleaning, repairs, security, concierge, and access systems.
• Develop and create governance framework to identify risk and issues – reporting to EMT and Board.
• Lead the operational readiness review process and ensure all building systems, common areas, and resident amenities meet regulatory and service standards.
• Coordinate with Local Authorities, internal housing teams, and external partners on the allocation strategy for social, affordable, and cost rental units.
• Support the frontline teams to design and deliver a smooth move-in process: tenant welcome packs, handover appointments, induction into services, and facilities use.
• Set and monitor milestones, risks, and progress to ensure timely delivery of all mobilisation components.
• Work with teams to develop apartment testing and ensure all regulatory and statutory compliance monitoring and reporting is in place.
• Develop and coordinate a detailed mobilisation plan covering all workstreams including pre and post construction handover to tenant move-in and operational stabilisation.
• Monitor KPIs such as rent collection, repairs response, resident feedback, and staff performance.
• Lead the recruitment and onboarding of site-based staff (housing, concierge, facilities).
• Work with wider business to develop a lessons learnt framework and continuous development process for design.
• Ensure handover documentation, safety files, manuals, and service SLAs are received, reviewed, and implemented.
• Support in the identification and management of defects to support internal defect coordinator.
• Support transition of the scheme into business-as-usual operations with clear ownership across departments.
• Collaborate with development and construction teams to ensure operational, VFM and ESG considerations are embedded in design and delivery.
• Oversee the commissioning of mechanical, electrical, fire safety, and security systems.
• Liaise with internal and external teams to ensure buildings and operations meet all Health & Safety requirement prior to Practical Completion.
• Work with Housing Manager and People & Culture teams to ensure smooth staff onboarding to ensure on-site teams are trained, supported, and ready for day-to-day operations from day one.
• Work with community and tenancy support teams to ensure early engagement and a sense of belonging.
• Liaise with our Services department to support in design, fitout and compliance of Services buildings including Creches and childcare facilities.
• Support community development goals through programming of spaces and integration into resident life.
• Coordinate cross-functional input from internal departments (tenancy management, development team, property services, HR, IT, finance, tenancy sustainment, community development) and key external stakeholders including developers, contractors, local stakeholders, local government and funding partner.
• Act as the single point of contact between operations and development teams.
• Engage external contractors, service providers, and statutory bodies as required.
• Support the work to develop awareness and local stakeholder engagement for each scheme. Plan and deliver welcome materials, orientation sessions, and communication with incoming residents.
• Establish feedback channels and early intervention supports to resolve any post-move-in issues.
• Ensure all amenity and shared spaces (lounges, meeting rooms, green areas) are fully set up, furnished, and aligned with intended community use.
• Lead mobilisation working groups and internal coordination meetings.
• Oversee a 3–6 month post-handover period focused on service bedding-in, resident satisfaction, and issue resolution.
• Coordinate the change control identification, assessment and approval process.
• Create, alongside Operational & Development teams the operational management strategy and procedure for the scheme.

Requirements

Tenant Readiness & Resident Experience

• Excellent organisational, problem-solving skills.
• Strong project management and stakeholder coordination skills.
• Experience managing mixed-tenure or high-density schemes.
• Knowledge of Irish housing policy, tenancy law, and letting practices.
• Degree or equivalent in project management, housing, property, real estate, or related field. PRINCE2, PMP, or equivalent project management certification.
• Experience within an Approved Housing Body (AHB), local authority, or residential management setting.
• Deep understanding of building operations, amenity spaces, and resident service design.
• Knowledge of marketing, letting, and allocations processes in social and affordable housing contexts.
• 5-8 years of experience. Proven experience in mobilisation or operational delivery of large-scale housing or residential developments.

Benefits

Salary Range: €61,600-€79,721 (Please note that offers are typically made at the beginning to mid-range of the advertised salary, based on skills and experience)

Post-Mobilisation Scheme Stabilisation

Training + Development

Interview process

Visa Sponsorship

Security clearance