Branch Coordinator

The Branch Coordinator (BC) is responsible for managing office duties & procedures to create and maintain an efficient branch work environment: organizational effectiveness, communication, and safety.

Occasional travel may be required.

• Issue and receive POs within standard response times.
• Oversee the end-to-end Customer Service process, ensuring exceptional service delivery.
• Prepare required PO reporting and documentation consistent with policy.
• Assisting in branch inventories.
• Facilitate efficient Delivery and Return processes to ensure seamless operations.
• Facilitating location employee timeclock use and reporting
• Ordering/receipt/inventory of office supplies
• Facilitating IT Help Desk assistance for branch employees as required.
• Comply with Environmental Health & Safety Policies
• Generating POs for requested Parts/shop materials, placing orders, processing POs upon receipt.
• Utilize Net Promoter Score (NPS) feedback to identify and drive process improvement.
• Manage local service contracts, blanket POs, etc.
• Collaborating with HR and Managers in onboarding new hires.
• Receiving and distributing incoming mail and/or deliverables.
• Manage Location Month-End Close processes to include:
• Collaborate effectively with the Collections team to proactively resolve customer concerns or disputes to satisfactory resolution.
• Manage inbound calls and branch notifications to communication procedures, guidelines, and policies.
• Reconciliation of delivery and installation (D&I) reports,
• Manage Location Accounts Payable process to include:
• Build sustainable relationships and trust with vendors and customers (internal & external) through open, proactive communication.
• Investigate invoices that do not match POs and reconcile discrepancies.
• Fleet inventory reconciliation.
• Manage Value Added Products & Services (VAPS) inventory including substitutions and backordered items.
• Greet and assist visitors. Direct vendors and suppliers for deliveries or retrievals.

• Vendor negotiation experience (price, timing, etc.)
• Ability to effectively manage multiple, changing priorities in a fast-paced environment
• Experience building sustainable relationships and trust with vendors through open, proactive communication
• High school diploma or GED
• Risk management reporting (accidents, OSHA, DOT, etc.)
• 3 or more years’ applicable experience
• Experience applying creativity to problem-solving for positive outcomes
• Experience working effectively with customers and vendors by phone, email, Zoom, etc.
• Trustworthy & Reliable
• Ability to follow direction and meet deadlines in a fast-paced environment
• Strong service orientation, active listening,
• Excellent oral/written communication skills
• Experience with Salesforce.com, SAP, Tableau, Hyperion, Teams/Zoom or Smartsheets.
• MS Office (Excel/Word/Outlook) proficiency
• College Degree

Base Wage Range: $31.10 - $43.55

Individual rates are based on a variety of factors such as degrees or certifications, skill-level and years of experience, and include considerations such as expected overtime and variable compensation pay such as bonuses or commission.

All regular WillScot Holdings Corp. positions offer generous benefits including medical, dental, vision, disability and life insurance, paid time off, Company holidays, tuition reimbursement, and 401(k) with match. Most positions also have variable pay opportunities including commission or bonus, performance rewards, or incentive programs. More information about benefits may be found here.

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