Customer Operations Coordinator

Description

• Help identify and support improvements to streamline the order process.
• Act as a primary point of contact by providing timely and professional responses to G&W Electric reps for all inquiries including redirecting to other internal teams.
• Lead compiling agenda and scheduling for onsite customer factory acceptance tests.
• Set up, verify, and correct customer names, addresses, and their industry type in CRM and other databases after coordination with AR as needed.
• Maintain and improve customer databases as needed.
• Lead purchase order corrections by coordinating with internal team members and G&W Electric reps. Once received, update G&W Electric’s CRM and remove related holds.
• Coordinate with handing off an order to Power Grid Automation and After Market teams when product on order ships and their teams have to action scheduling field service/commissioning activities.
• Provide support to internal teams, including preparing sales documents, updating CRM records, and organizing reports.
• Monitor orders in hold statuses and follow up with G&W Electric’s reps for resolution. Report to Supervisor/Manager on a regular basis.
• Provide training and support to G&W Electric’s reps and RVPs as needed on quoting tools, CRM, and other systems.
• Review orders prior to entry to verify and correct any out of territory rep bookings and commissions with RVP.
• Assist with intercompany orders activity as required.

Requirements

• Has the ability to learn and adapt to new tools and systems with strong computer proficiency
• Holds an associate degree or equivalent relevant experience. A Bachelors Degree is preferred
• Ideally has experience with Salesforce
• Possesses an analytical approach and ability to work effectively to solve problems
• Has the ability to handle multiple projects in a fast-paced environment
• Possesses excellent written and verbal communication skills
• Has a minimum of 3 years customer service or related experience performing order entry along with some shipping/receiving/inventory experience
• Has a strong attention to detail and organization skills
• Has proficiency in Microsoft Suite
• Light Lifting (occasional 25 lbs or less)

Benefits

• Air-conditioned/heated state-of-the-art manufacturing facility
• Employee Assistance Program
• Annual Profit Sharing
• Tuition Reimbursement
• 401 (k)
• Medical, Dental and Vision Insurance
• Short and Long-Term Disability
• Health club membership program and reimbursement
• Life Insurance

Training + Development

Interview process

Visa Sponsorship

Security clearance