Client Care Representative

Description

• Manage multiple priorities in a fast-paced setting
• Handle billing, follow-ups, communication, and project coordination
• Coordinate schedules, manage job tracking, and support staff and customers
• Independently manage day-to-day office operations and make reasonable decisions when supervisors are unavailable

Requirements

• Deliver exceptional, friendly customer service
• Confident with Microsoft Outlook, Excel, Word, and CRM systems
• Experience in home improvement or trades (asset, not required)
• Strong verbal and written communication skills
• 3–5 years experience in customer service, office administration, or call-centre environments (required)
• Strong independent judgment, ability to resolve issues without escalation

Benefits

• Free food & snacks
• Opportunity for advancement
• Health insurance
• Competitive salary
• Vision insurance
• Small, professional office with a family-friendly atmosphere
• Dental insurance
• Wellness resources
• Free uniforms
• Monday–Friday, traditional business hours
• Benefits after the probationary period
• Business-casual environment
• Comprehensive training and ongoing support
• $23.00–$25.00/hour starting wage (depending on experience)

Training + Development

Interview process

Visa Sponsorship

Security clearance