Tool Services Specialist
Hilti North America
Provide tool service support, manage orders, troubleshoot, and enhance customer experience.
23 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Tulsa, OK
Onsite
Company Size
30,000 Employees
Service Specialisms
Technical Services
Engineering
Consulting
Project Management
Training & Education
Tool Repair & Maintenance
Design Support
Fire Protection Consulting
Sector Specialisms
Energy
Industrial
Power sector
Mining
Oil and Gas
Construction
Infrastructure
Buildings
Role
What you would be doing
repair orders
automated systems
tool malfunctions
logistics coordination
parts sales
defect analysis
- Support the end‐to‐end repair service process for our customers while supporting the tool service operations.
- Use and troubleshooting of automated systems for repair order creation.
- Participate and demonstrate leadership in company, department and market driven incentives and promotions.
- Coordination of bulk repair services for VIP customers.
- Interacts with customers to provide tool repair orders, including getting vital customer contact information, getting the proper customer approvals and sending the customer required documentation.
- Work with Tool Services Manager and Team Lead to train, monitor and provide support to team members and other departments.
- Capture and record all tool malfunctions in detail and coordinate logistics of tool service from customer to tool service center.
- Lead projects related to improved Customer Experience topics.
- To act as liaison between tool service center, customer and Account manager to resolve customer concerns.
- Offer and process sales of consumables, accessories and spare parts.
- To provide timely and accurate defect analysis of customer inquiries supported by call scripts and direct experience to provide appropriate solutions to meet customer need.
- To investigate prior service activity and recommend service, replacement and Fleet as customer options.
What you bring
sap
excel
windows
bachelor’s
sales
leadership
- To possess and relate knowledge of Tool Fleet loaner and On Demand programs, process orders and analyze deficiencies to meet customer need.
- Strong team orientation; seek to communicate with and support fellow team members.
- Bachelor’s degree preferred or applicable job‐related experience.
- Demonstrated sales, service and leadership capabilities required.
- High energy, sense of urgency and customer care skills required.
- Strong communication skills required.
- Strategic planning and organizing skills required.
- Ability to manage multiple tasks required.
- Knowledge of SAP, Windows and Excel required.
- To possess and relate knowledge of all current tool repair warranty and Repair Cost Limit guidelines.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Technical Coordinator Jobs in Tulsa United StatesCustomer Service Jobs in Tulsa United StatesSales Engineer Jobs in Tulsa United StatesTechnical Admin Jobs in Tulsa United StatesTechnical Manager Jobs in Tulsa United StatesOperations Administrator Jobs in Tulsa United StatesService Technician Jobs in Tulsa United States
Company
Overview
1941
Year Founded
The company was established in 1941, marking the beginning of its legacy in the construction industry.
- is a leading provider of innovative products, services, and solutions for construction professionals.
- portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites.
- solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects.
- focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure.
- offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers.
- provides consulting services, project management support, and training for construction professionals.
- projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes.
- remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.
- Integrity
- Performance
- Commitment
- Innovation
- Teamwork
- Customer Care
- Excellence
2050
Net-zero commitment
Committed to achieving net-zero emissions through strategic sustainability initiatives.
- Targets to reduce greenhouse gas emissions in line with the Science Based Targets initiative (SBTi).
- Implementing energy efficiency measures to reduce carbon footprint in operations and products.
- Use of recycled and renewable materials in products.
- Increasing circularity through product repair, refurbishment, and recycling services.
- Focuses on building a diverse workforce and fostering an inclusive work environment.
- Aims to increase the number of women in leadership positions.
- Promotes equal opportunities for all employees, regardless of gender, background, or ethnicity.
- Regularly tracks and reports on gender and diversity metrics.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio