Think Tank Server - Innovation Hotel, Naples, Florida

Description

Servers are expected to serve guests efficiently and courteously, following proper service steps and setting up tables with necessary items. They must maintain up‑to‑date knowledge of menu ingredients and preparation, quickly bus tables, and upsell menu items and wine pairings. Responsibilities include ensuring tables are correctly set, participating in daily dining‑room cleaning, attending departmental meetings, and following cash‑handling procedures. Additional duties may be assigned as needed.

• Work collaboratively with front‑of‑house staff and maintain a clean, organized station.
• Serve guests courteously, set up tables, and follow proper service steps.
• Upsell menu items and suggest wine pairings.
• Quickly bus and clean tables; participate in daily dining‑room cleaning.
• Attend monthly department meetings and daily stand‑ups.
• Follow cash‑handling procedures and explain any shortages/overages.
• Make sound judgments quickly, manage multiple tasks, and handle high‑pressure situations.

Requirements

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. The Server position is based at Innovation Hotel in Naples, Florida, reporting to the Food and Beverage Manager and related supervisors. This non‑exempt role focuses on delivering a high‑standard dining experience, greeting guests and serving them professionally in line with Innovation’s service standards. The hotel maintains a drug‑free workplace and requires pre‑employment background and drug screening.

Candidates must hold at least a high school diploma or equivalent and have prior hospitality experience, preferably as a server. Strong customer service, verbal and written communication, and the ability to use technology such as tablets, iPads, computers, and POS systems are essential. Knowledge of beverages, including wine and liquor, teamwork skills, and the capability to describe menu items clearly are also required. A sense of ownership, organized work habits, and the ability to maintain a clean station complete the desired profile.

The role demands the ability to sit or stand for long periods, bend, and lift or pull up to 50 lb, while communicating clearly and working long hours when required. Employees must make rapid sound judgments, manage multiple tasks, work independently or provide direction, and handle high‑pressure, stressful situations with confidentiality. Managing differing personalities and anticipating workplace challenges are also part of the job.

• High school diploma or equivalent; prior hospitality/server experience preferred.
• Excellent customer service and verbal/written communication skills.
• Proficient with tablets, iPads, computers, and POS systems.
• Beverage knowledge, including wine and liquor; ability to describe menu items.
• Physical ability to stand, sit, bend, and lift/pull up to 50 lb; work long hours as needed.

Benefits

Mainsail Lodging & Development is an award‑winning, Tampa‑based hospitality company with a portfolio of distinctive properties across the southeastern United States and Caribbean. Employees enjoy a comprehensive benefits program, including medical, dental, vision, HSA/FSA options, life and disability plans, 401(k), paid time off, holiday pay, tuition reimbursement, employee assistance, and various discounts. Full‑time staff receive the full suite of benefits, while part‑time staff receive most, excluding medical insurance and holiday pay. Additional perks include a free meal for full‑service hotel team members and travel discounts through the Marriott Explore program.

• Full‑time benefits: medical, dental, vision, HSA/FSA, life & disability, 401(k), PTO, holiday pay, tuition reimbursement, employee assistance, discounts, free meals, travel discounts.
• Part‑time benefits: same as full‑time except medical insurance and holiday pay.

Training + Development

Interview process

Visa Sponsorship

Security clearance