Accounts Receivable Supervisor

Description

Financial Reporting and Forecasting

The Accounts Receivable (AR) Supervisor is responsible for managing and maintaining the company’s accounts receivable operations to ensure timely collections, accurate cash application, and effective resolution of customer deductions and chargebacks. This position supervises the AR Analyst, oversees all AR processes, and serves as a hands-on lead and back-up for critical AR and cash application tasks as needed. The AR Supervisor works closely with Customer Service, Sales and Finance teams to maintain strong customer relationships and achieve organizational cash flow objectives.

• Coordinate with the third-party collections vendor to monitor performance and escalate issues as needed.
• Calculate and record month-end journal entries, including bad debt and cash discount reserve adjustments.
• Participate in new customer vetting, customer master data approvals, and credit reviews to mitigate risk exposure.
• Manage remote deposit activities (check scanning) and maintain related documentation.
• Provide back-up support to the AR Analyst for cash application, statement preparation, and other transactional activities during absences or peak periods.
• Oversee the automated and manual cash application processes, ensuring timely and accurate posting of customer payments.
• Review and post payments using the Bank of America iRec system to JD Edwards ERP
• Prepare and distribute weekly and monthly AR reports, highlighting aging trends, cash receipts, and collection status.
• Review and approve customer credit limits, ensuring compliance with company credit policies.
• Perform weekly bank uploads for AP runs
• Reconcile month-end cash accounts and ensure journal entries (JEs) are accurately recorded for merchant and analysis fees, credit balance reclasses, and other adjustments.
• Forecast cash collections weekly, identifying potential risks and variances to plan.
• Monitor AR aging, drive collection strategies to meet DSO targets, and manage customer credit risk.
• Prepare and analyze monthly AR aging reports and collection performance metrics.
• Review and follow up on pending chargebacks, deductions, and credit balances in coordination with Customer Service.
• Oversee customer account management, ensuring timely collection of outstanding balances and resolution of payment discrepancies.
• Support external and internal audits through accurate documentation and timely responses to inquiries.
• Maintain a database of customer financial contacts and ensure all interactions are professional, diplomatic, and solution-oriented.
• Partner with Customer Service to resolve customer deductions, chargebacks, and disputes in a timely and equitable manner.
• Perform monthly account reconciliations and prepare supporting schedules for month-end closing.
• Handle direct follow-up with strategic accounts, providing invoice-level updates and correspondence on aging items.
• Ensure prompt follow-up on past-due accounts and maintain proactive communication with key customers to expedite collections.
• Ensure compliance with internal controls, Sarbanes-Oxley requirements, and corporate accounting policies.
• Supervise the daily activities of the Accounts Receivable and Cash Application functions, providing direction, training, and performance feedback to the AR Analyst.
• Prepare and send monthly customer statements through JDE (Weil-McLain, Patterson-Kelley, etc.) and track responses to outstanding balances.

Requirements

• Experience with JD Edwards (JDE) ERP preferred.
• Capable of coaching, mentoring, and developing team members.
• Associate’s degree in Business, Accounting, or Finance
• Excellent written and verbal communication abilities.
• Proactive, detail-oriented, and able to identify process enhancements.
• Prior supervisory or team lead experience required.
• Minimum of 5 years of progressive experience in Accounts Receivable and collections.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Demonstrated judgment, diplomacy, and fairness in managing customer relationships.
• Ability to work independently with minimal supervision and manage multiple priorities under deadlines.
• Comfortable handling high-volume customer interaction, including phone and email communication.
• Strong analytical, organizational, and problem-solving skills.

Benefits

• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive and performance-based compensation packages and bonus plans
• Shared services environment requiring collaboration across multiple business units.
• Hybrid schedule
• Educational assistance, leadership development programs, and recognition programs

Training + Development

Interview process

Visa Sponsorship

Security clearance